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Business Profile

Bartending Services

Exquisite Event Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bartending Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company originally back in October of 2021 to provide bartendering services and wait staff for my wedding. I was in contact with *****, who is the owner, who was very receptive at this time. We mailed out the deposit to ***** around October 27th to secure our wedding. I then reached out April 12th to ask for a host liquor liability insurance that needed to be provided to our venue. I was told that he would speak with his insurance agent. At this time I also asked for a suggested shopping list to stock the bar for his staff. His original quote stated the wrong location for the wedding and wrong date. It contained the correct number or staffing that we requested though.I reached out early February and he didn't have my wedding day on the his schedule despite having our deposit which was cashed.I emailed him back on April 26th because I had not heard back and had no reply. I emailed again on May 3rd with no reply. I then called on May 23rd and spoke with him. At this time he also told me to text him rather than email or call because it is the the best way to reach him. He also stated to ask any questions. I was provided with the shopping list on the 24th which I asked for. It did not provide suggested amounts and I later asked for clarification on amounts of mixers. He later provided the information to our venue on the 25th. I texted him on Thursday June 8th to ask for suggested amounts. I also asked for clarification on if his staff sliced lemons ect. He responded back stating "Listen, I'm sorry this is really getting to be really more than I bargained for. Can you find another company? I will give you a full refund"I informed him that this was 9 days before the wedding and that there is no way to find someone new. I also stated that if the questions were too much that he can show up with his staff and I will figure it out. He never messaged me back. On Sunday June 12th, less than 1 week before the wedding he confirmed he was not coming.

    Customer Answer

    Date: 06/24/2022

    I have not heard from the business in response to my complaint.

Exquisite Event Service is NOT a BBB Accredited Business.

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