Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a TOS and Sporting Code that more than half of the users on the platform do not abide by. iRacing picks and chooses when to enforce complaints brought by drivers against each other. By doing so they are not maintaining their own policies while at the same time bullying users with their own TOS and Sporting Code. I used the word "tranny*" on the game as a mechanical part of a car that is sometimes referred to as a ****** or "transmission". iRacing is going against Americans freedom of speech policies. Any user on the platform at any time can provolk other users into emotional situations with ill intent to report other users by causing irrational situations that result in personal conflict. If a user was realistically going to report the breaking of TOS on the platform then a user would have to report at least one person in every single event they enter on the platform. Iracing uses its TOS and Sporting Code to bully users..not to keep the platform "safe and fair for all users".When are user that has been banned indefinitely they will not respond to apologies, emails or any other form of communication afterwards. They offer appeals but if they block your email (which they will do) for trying to resolve the situation. They will say you are "spamming their email system" . They will block your email so that you have zero ways to resolve a conflict. They will not take into consideration of any disability a user may have or mental illness. They will ultimately do whatever they want *** take your money.

  Business Response

  Date: 04/06/2025

  We can not discuss individual customers on a public forum such as this. We can state that all incidents are reviewed and any sanctions that are put on an account can be appealed by the user. All appeals are reviewed independently. These decisions are final. Users can not continue to appeal after this process is complete. All user agree to the rules and terms of use when they sign up. We will not be discussing the matter further and consider the case closed. 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was held to a different set of rules than anyone else. I would file a complaint, one like that which was filed on me and my complaint fell on deaf ears. People would file charges on me, and I am one who abides by the rules yet the only thing I ever did wrong was telling people they were at fault. And iracing would make up rules that did not exist to get me in trouble. I have and have had video evidence to support my claims and iracing fails to acknowledge my evidence of their wrongdoing and they continue to purposely hold me back from advancing by allowing these people to make up rules against me. The first screenshot is a very blatant car contact by the driver behind me. ****** *** cut the first corner dipping two tires in the grass as he did not slow as I took the two corners as one should, on the asphalt. As a result of ****** cutting the track and not respecting my presence on track, he rear ended me hoping to demolish my car so he would have no competition in the race. Justins actions cause massive damage on my car, the notification scared me and I missed my breaking point, causing me to hit p3, which then caused me to be heading towards Justins car, but I missed ****** completely. But iracing and ****** blamed me for missing Justins car, and then told me all of Justins actions were alright. Their game had even supported my claim as I did not even take any negative point for hitting car 4, because all evidence supports my claim and iRacing does not like to admit they are wrong. This is one of MANY stories where iracing picks and chooses. I just want all my money I have spent on their crooked game site over the last year back.

  Business Response

  Date: 09/09/2024

  While we can not discuss individual customers on this public forum, we can say that all customers are treated equally and fairly. When customers actions within the game neagitively imapct the experience of others we do have to take action. Sometimes this includes account suspensions. All customers are welcome to appeal any ruling against them. Also, it is important to point out that all customers have agreed to abide by our rules and and to the terms of use when they signed up and created their accounts. These are the same rules for all customers. We consider this case close and will not be responding further via the BBB portal.

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iracing unfairly banned me from their website I spent $1500 I want to be allowed back on their service please force iracing to allow me to race on their service again I didnt nothing wrong expect complaint

  Business Response

  Date: 08/26/2024

  While we are unable to  discuss specifcs of a customer account in this public forum I can say that all members of iRacing must read and agree to the Terms of Use and Sporting Code (rules of the game). If a member is causing a negative experience for other members we must take action. This typically starts with a coaching conversation but can escalate to a suspension of the member account if the violations are serious enough or continue repeatedly. Members have the ability to appeal any ruling against them by following the procedure outlined in the sporting code. Appeals are reviewed and ruled on. Decisions on appeals are final.

  We do not like to suspend member accounts but in some cases it is required for the greater good of the service and all of our other members.

  By responding to this complaint we consider this case closed and will not respond further through the BBB.

  iRacing

   

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I belive that racing tc are not fair I paid $1500 and I have seen other people break the terms and conditions and they only get a week bans a person named **** has blatantly.  Cheated in a live broad cast and u named him , but alliowdd him back on, I didnt do anything wrong all I did was swear and complain allot nothing that would warrant permanent banned I have asked all streamers of twitch and they all agree I shouldnt have been perms banned I may get lawyers You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 08/29/2024

  We have already responded to this issue and will not be responding further via the BBB.

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [iam not satisified with complaint respons because they pick and choose who are perma baned or **** regadles of the tc, if they dont like someone on their platfgorm they bann them permanant, yet they let someone like svan **** back on service for cheating the game wich is against tc i am getting lawyers because it is un fair tc ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:06/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is due the sale of ****** Heat 5 racing from 704 gaming to IRacing *** with the promise to keep the game online through the year of 2024 and now they have turned off the servers now 10 of thousands of people were in shock with the turning off will no for warning. Many people playing this game knew it was going to happen but was under the impression they were going to keep the servers up the remainder of the year. ******* should be held responsible for keeping their agreement with all the people that have made this game popular in as much that they wanted to purchase the Rights to it.

  Business Response

  Date: 06/09/2024

  iRacing has nothing to do with the game ****** HEAT 5. We did not purchase this game from Motorsports Games as you claim. If the servers are not working you should contact Motorsports Games for assistance. 
  

  iRacing did purchase the license to build a future ****** game for consoles. This game is already in development and we are looking forward to releasing it in 2025.

  We hope to see you racing ******25 when it releases next year. 

• Initial Complaint

  Date:05/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not a individual customer complaint and I do not accept sporting code terms or agreements as Law or excuse of (iracings) ignorance towards law. Law states if company provides a receipt which should be received via email no matter the terms a refund is by law required. Even for breaking so called (sporting code). If said company refuses to provide refund for the service you were provided there is action you can take or the company is by law required to continue letting you use said service. As many response have been the same. Intolerance and neglecting responsibilities for companies actions can lead to further action if one individual so desires. Or they can continue letting service be provided. As well company in question by law cannot punish said user for complaint to ******************** and per there sporting code If you take legal action. Sincerely - a woman for the people

  Business Response

  Date: 05/29/2023

  We do not publicly discuss individual customers accounts or any disciplinary measures that *** have been taken for violations of our **** and Sporting Code, which all members agree to prior to creating accounts. Customers are welcome to contact us directly at ******************* if they wish to discuss their specific situation.

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:I have reviewed there response. This was not a single customer complaint as theyve stated and I clearly stated this was merely hypothetical and I wanna thank them for giving me the exact thing I wanted proof of the incompetence and complete lack and disregard for any and all paying members on there site to not even want to do better or give people who pay there salary a chance. I smell a hefty lawsuit coming again

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So march 29th 2023 i was informed that my account was banned forever. For intentionaly wrecking someone witch was far from the truth. I got caught up im a wreck i then waited to when i thought the track was cleared tried to spin it around *** go to pits to fix but track wasnt cleared and i got hit caused a big wreck. I felt bad about it but wasnt intentional i got protested and my account was banned. I sent apeal and they even said i did it intentionaly *** knew tue rules well i didnt do it intentionally. I am nit perfect made a mistake. Now ive spent ALOT of money on iracing a service i paid for and cant use becuase im being discriminated.. this is NOT RIGHT.. i am asking for a full refund on all content i paid for and ill be glad to move away from this scam of a company as i dont like how theu treat there customers. Inless your a high profile driver they truely dont care about you and it shows.... i feel cheated... if no solution is made either a full refund or my account to be reopened so i can use what i paid for. Or even just let me use the ai racing part of it. I will be forced to take this to legal actions. And will have to find a way to get my money back witch is only right. I hope they do the right thing.

  Business Response

  Date: 03/30/2023

  We don't discuss specific customers in this public forum. I can say that we do have rules (the iRacing Sporting Code), which all members agree to when they create an account. These rules are in place to ****** good racing and to ensure our customers have an enjoyable experience. Customer accounts can be suspended if there are serious and/or multiple violations. This is the last thing we want to do, but sometimes it is necessary to ensure other members can continue to enjoy the service. We will have no further comment on this matter here. The customer is welcome to contact our support team directly at ******************* if they wish to discuss further.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dakota

   

   

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been happening for the last two weeks, 3-2-2023 - 3-17-2023. Their website. They take points from those who do no wrong, then the code for their game is not right and it gives false wrecks, false off tracks, false contact. Iracing will not fix their problem nor will they make right what they and other incompetent people take when they do not follow the rules.

  Business Response

  Date: 03/18/2023

  While we don't speak to individual customer issues publicly, it sounds as if the complaint is generally about our rules for racing in iRacing. These rules are clearly outlined in the sporting code document, which all members must read and agree to prior to racing. The rules are setup for the enjoyment of all members and you must abide by them. If there are issues with your internet connection it is possible that some off tracks or contacts look different to you than to the race server. The only solution for this is to improve your connection. Please contact our support team directly at ******************* for assistance.

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giving someone a temporary ban for something you fail to prove to them, and then taking more subscription money...is a pretty sad move as a business.If I can't play, why do you get to take my money? Why do we keep supposed incidents private? Why am I not allowed to know what I did wrong? The answers given through appeals and customer service are super generic and they just don't care. They won't explain anything. Iracing will take the side of the first person to send in a "clip"....your appeal will not matter. I want proof of the things I did wrong, or I need to speak to someone higher than the people responsible for emailing. I'm not having a happy time with them. Poor taste.Also, calling someone guilty with yet again...no proof is pretty terrible.

  Business Response

  Date: 09/15/2022

  We do not comment on specific penalties or members. We can say that all members agree to abide by the rules and regulations of iRacing when they create an account by acknowledging these documents. We take penalizing members very seriously and only do so when a member continues to violate rules, and is negatively impacting the experience of our other members. Appeals that are filed are independently reviewed and ruled on. Any such ruling on an appeal is final. We have no further comment on this matter and consider the case closed.

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******