We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tech Support

Tech 4 Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday April 21st, I dropped my daughters iPad off at tech 4 tech to get the broken glass repaired. This was at their Monroe location at 1609 N 18th Street. I showed up Wednesday April 26th to pick it up. When I got there, I discovered that they closed the business and merged with their Ruston location. There was a note on the door stating so with their Ruston location telephone number on the sign. I called that number and they told me the iPad was ready and that they’d deliver it to me Thursday. I sent a text message to their associate with my work address in West Monroe to make it easier for them since they’re in Ruston. I followed up via text to see when they were coming because we close at lunch. The associate said his manager was going to bring it to me that evening. It was getting late so I sent him another text verifying that they were coming. He informed me that his manager dropped the iPad and the glass had to be re-replaced and gave me his managers number. I did have a missed call from this individual earlier but didn’t get to it in time. I called the manager at the number provided and he told me that her iPad was no longer “powering on” that he’d fix it , to give him until Monday. I was contacted today stating that the iPad had water damage and that’s why it’s not powering on. This is false. The iPad was on and fully functioning when I dropped it. I paid $165 for repairs that were not rendered. I also have not received my ipad that was purchased at Apple for $530. When I stated I wanted to be reimbursed there was a heated exchange and the manager hung up on me.

    Customer Answer

    Date: 05/20/2023

    I spoke to the owners several weeks ago and this matter has been resolved.  

Tech 4 Tech is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.