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Business Profile

Electronics and Technology

Elegant Electronix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Elegant Electronix's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elegant Electronix has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Product was ordered, a kids 24V electric four wheel ride-on. Within 1 month the right front motor stopped working, within 5 months the foot pedal stopped working. When attempting to get support or refund, the phone line refuses to help and can only provide an email.The email response from ***** ***** indicated a new replacement part would be sent out. It was never received and now the tech support at elegant electronix will not respond to my inquiries.

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ride on truck on Dec 12, 2024. It comes with a 6 month warranty on parts and defects. And a 3 month warranty for battery. On Feb 1, 2025 I mailed the company due to a defect of the wires under the front tire compartment and the battery being degraded. No negligence has been performed on the vehicle, and the battery has ALWAYS been charged according instructions. I reached out via email again Feb 8. No response. Reached out via call on Feb 13th when a representative told me to reach out via CHAT because the call queue was too long for warranty calls. No one responded on the chat. I emailed again that same day. No one has responded.

      Customer Answer

      Date: 03/16/2025

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Elegant Electronix regarding complaint ID ********.

      Regards,

      ***** *******

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift for my Granddaughter and was charged $399.99 on 12/8. They informed me the product was in stock and I would receive the item by 12/25. The only point of contact is via email or chat. I have tried both numerous times, and they promised I would receive the item by 12/23. They said the item would ship on 12/19. I tracked the shopping info they supplied and found they never shipped the item. However, they took the money from my account and will not return my emails or chats. Please advise.

    • Initial Complaint

      Date:07/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bad customer service and products!bought a utv for my grand kids, came broken in delivery?? waited 3 months for parts. got to ride it maybe 3 times before the snow then a rear motor is out! back and forth with them for another 4-5 months. Finally had to buy a motor from them and was delivered but wrong!!! not happy!!!! contacted them again and was told sorry that all that is available!!

      Customer Answer

      Date: 07/30/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Elegant Electronix regarding complaint ID ********.

      Regards,

      *************************

    • Initial Complaint

      Date:01/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 24V *********** Super Duty (ride on toy) for my son on Dec 2nd (it was a Christmas gift for him). Order Number ****. I put the truck together following all instructions and gave it to my son on Dec. 25th. The week after Christmas, he was riding the truck and a small plastic part under the car holding the front axel in place broke causing the entire front axel to separate from the truck. I reached out to the warranty company who we purchased the extended warranty from - they denied the claim due to the car being less than 30 days old when it broke. They sent me back to the company - Elegant Electronix. I have contacted them multiple times and they will not respond. The first message was January 8th. Then on January 10th. Then again on January 12th. No response from anyone at the company. When you call, a message tells you to reach out via email or the chat feature on their website. I have done both with no success in getting a response. The truck was $810 and the warranty was $80.99. Both have been useless.

      Customer Answer

      Date: 02/19/2024

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Elegant Electronix regarding complaint ID ********.

      Regards,

      *****************************

    • Initial Complaint

      Date:09/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts from this company for my kids car on June 6th, 2023. I have a receipt from Paypal. I have contacted them by email 5 times and phone 5 times. Each phone contact the person answering says "I will send this to my team and **** it as urgent." No one returns calls or emails. During one phone call in July, I was told there was a delay in shipping but it would be sent out that day. Since then, there has been no interaction on their part. All I want are the parts to my kids' car so they can ride it again.

    • Initial Complaint

      Date:11/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I recently purchased a 24 volt electric excavator for kids as a gift for my child. When receiving the package, the box was damaged. When I opened the box , and started to put together the vehicle , the toy had also been damaged with a crack. I had purchased warranty for the package through route however my claim got denied by them because there was also other manufacture issues wrong with the vehicle . The other issues include , a part not matching up to the holes so that the screws can be put in , as well as stickers on the vehicle placed upside down. Also as advertised it states 24 volt however the vehicle is (2 , 12 volt batteries ) with (one ) 12 volt charger. Elegant electronix is not standing by to satisfy their customers , I was offered 100$ refund and to replace the broken part. This is not enough what about the false advertisement ? The part that doesnt fit where the screws need to be placed ? The upside down stickers ? Please help! At this point due to the aggravation I would like to keep the half put together vehicle and get a refund. Thank you ***************************

      Customer Answer

      Date: 12/06/2022

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Elegant Electronix regarding complaint ID ********.

      Regards,

      ***************************

    • Initial Complaint

      Date:10/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 19, 2022, I purchased two 4x4 Lifted Kids Jeeps (kids ride on toy), one white and one purple, totaling $1,402.19. Upon receipt of the 2 jeeps, they sent me one purple and one pink. Getting in contact with someone to return the pink jeep was no problem. They sent a shipping label, and I sent it back. However, at that time, I wanted to switch it for an XL jeep and they said they would reach out to invoice me for it when they received the returned jeep. I tracked the jeep, it was returned, but no one reached out and I can't get in contact with anyone at the store. At this point my son who the other jeep is for is not impressed with the ride on toy anyways, and his sisters purple jeep literally fell apart while driving it. The front axle came completely off due to the cheap plastic not holding in the screws good. I have been requesting a refund via email for weeks now, since no one picks up the phone, no one has contacted me upon return of the pink jeep, and the poor quality of the purple jeep we have. There is no need to send me a new one, I just want my money back. I'm sure I can't return the purple one, so that will just be a loss, but I at least want a refund for the returned one. Their inability to communicate with customers who spend lots of hard earned money with them is atrocious. Please help!

    Elegant Electronix is NOT a BBB Accredited Business.

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