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Business Profile

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Statcode, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4th, 2024, I, **** ****** of ********* ***** *** *************, and ****** ********* of StatCode, Inc., of Louisville, KY, entered into a contract for the creation of a website chatbot for my website ********************. Upon the completion of the chatbot on or around August 15th, 2024, I paid the remainder of the agreed-upon rate bringing the total paid to $2110. The chatbot was working properly on the ********************* website on that date. Approximately two weeks after the final payment, ****** ******** sent notice of termination of the contract and subsequently disabled the chatbot. Several requests were made by the plaintiff to the defendant, asking him refund the total payment of $2110. These requests have gone unanswered.

    Business Response

    Date: 11/04/2024

    I am a small minority owned business owner. The value of the work I did for **** is worth $6,000. I gave it to him for $2000. Even less that the contract agreement. I completed the scope of work and also when above and beyond the call of duty. He continues to maintain that I work for him for free. That is something I can not afford to do. 

    Customer Answer

    Date: 11/04/2024


    Complaint: ********

    I am rejecting this response because: *** ******** did complete the work and delivered the final product after payment in full of $2110. He then subsquently deleted the work product after two weeks, leaving me with nothing after paying the full contract amount.  I ultimately received nothing and he received $2110. If this weren't a civil contract matter, it would be considered theft. 

    Sincerely,

    **** *****

Statcode, Inc. is NOT a BBB Accredited Business.

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