Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kentucky Revised Statute 441.265 Says that a prisoner not convicted does not have to pay lodging in a jail in Kentucky. Prisoners are supposed to be reimbursed for all funds taken from them when 50 percent of all funds sent to prisoners from family are taken. I have not received such reimbursement. No debt validation letter with itemized billing. I was forced to sign with no idea to what I was signing on a digital pad when a computer is facing away from me and behind glass. It was signed under duress because you are told this is part of the release process as if you do not sign you will be held in custody. You are still behind locked doors while signing the pad. I signed multiple times each time not fully aware of what I am signing as it is not completely read to you but vaguely explained. Each signature was signed under duress because of the impression of being incarcerated until you do. KRS 441.265 says the jailer can waive the costs if I express my inability to pay. I was falsely accused and wore and expensive ankle monitor for 1/4 of a year and then broke my leg one month after that. I have no income. This debt I believe to be invalid as I had no idea what I was signing and only sign under duress. I was not found guilty, and the contempt of court charge was in connection to the original charge over confusion over my work schedule and the court designated monitoring business. I a asking ****** *******, ****** ****** ********* ******, Advent Financial Systems, to erase this debt of $262.82. I did not sign at contract with any third party or collection agency although I’m not sure what I signed under duress of indefinite incarceration. I only signed with the ****** ****** ********* ******. I was not found guilty and have no way to pay anyway as I have a broken leg and can’t work for five more months. You are not robots. There is humanity left I hope. CR No. ******* *** *** *************

  

  Business Response

  Date: 08/23/2024

  This inquiry/request has been forwarded to our facility billing client (Barren County) to advise on next steps for this account. We will provide the facility's instructions to us here when we receive them.

  Customer Answer

  Date: 08/27/2024

  
  Complaint: ********
  
  I am rejecting this response because at this time I do not know how this will be resolved. With all due respect. I did write and send a letter to ****** ******* on 8/24/24 as well. I notified their collector on 8/21/24 that I would like an itemized debt validation letter via the Better Business Bureau and ********. I have a broken leg and have the inability to pay. I provided some medical records to the ****** ****** ********* ****** and the jailer.

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/12/2024

  The instructions from the BBB are not clear. The Barren County facility has been made aware of this, and the facility holds the funds in dispute (already delivered to the facility by Advent).

• Initial Complaint

  Date:04/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While the business apparently represents collections for many county detention facilities across the U.S., their invoice(s) are inaccurate, undetailed, provide no method of contact or recourse if the recipient feels that they have been incorrectly charged. The letter mailed is simply signed by the correctional facility represented. If one chooses to attempt to pay the invoice, they are routed to a ".net" website to enter payment information with no indication of security of information. I was billed for being released from jail on 1/26/2024. I was not incarcerated as of 1/26/2024. I was billed for 259.00 USD which included a $30 "service charge". At the website ("**********t"), my total due was now 274.00 USD with no explanation as to why. This is poor business management and to the individuals they are dealing with, they are not doing so in good faith. The business stated in a previous complaint that one can contest possible erroneous charges from the business. However, at no time do they provide the recipient of their random invoices with "how" to do that, as good business would dictate. they only include that you will receive "further judgement" if you do not pay. This seems illegitimate, and for all intents and purposes, a scam.

  

  Business Response

  Date: 04/19/2024

  Thank you for the feedback. The invoices that ******** sends on behalf of detention facilities are designed by the facilities themselves and the balances on those invoices come from the detention facilities' commissary systems. Please contact your detention facility to dispute any charges listed. The **********t website is hosted and maintained by ************, and the site is audited as fully compliant for Payment Card Industry (PCI) security standards.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some reason my fiance is being charged $313 dollars for expenses while he was incarcerated for 5 days well he was bonded out for 1055 dollars full cash I'm just taken back that I can receive a letter 3 weeks after he has been in there saying he owes that much but with no further explanation to said expenses. Just the address and account number to sent a money order or certified check. Payment details CR NUMBER *******   RELEASE DATE 03/07/23 INMATE ID *****  AMOUNT DUE 298.00 or 313.00 if I look online . Due April 13.2023 received tr he letter April 8.2023 Seems very much like a scam

  

  Business Response

  Date: 04/10/2023

  AdventFS is a billing agent for Nelson County Correctional Facility. We simply mail invoices of total inmate balances on their behalf for county jail expenses, which may including booking, housing and other incidental expenses, as allowed by KY law. Please contact the correctional facility for an itemized list of all expenses incurred, and you have the right, under KY law, to dispute those charges with the facility as warranted.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the number that was on my bill trying to get a break down if my bill. The person who asked the phone said his name was *** and he couldn't give me a break down of my bill. I asked him for his full name and employee number he refused to give it to me. I asked again he still refused. It doesn't make since if you sending out bills toa person you should be able to to give them a breakdown of what was provided.

  

  Business Response

  Date: 03/20/2023

  Adventfs provides a billing service for many county jails across the country. Advent only receives and presents a total amount owed to the correctional facility at the time of a detainee's release. The correctional facilities are required to provide detainees an itemized statement of charges (booking, housing, medical, etc.) at the time of release, and the facility should be able to provide this to the detainee upon request. But as simply the billing statement mailing provider, Adventfs does not receive and cannot provide that detailed information.