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Business Profile

Towing Company

Jade Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in an accident where I rear ended someone. Jade Towing recovered my vehicle (I was not consulted by law enforcement or by the person towing), and brought it to one of their private lots. I have picture of the wreck and I noted that the only fluid leaking from my vehicle was the coolant from my radiator. I had to call several times over the course of 3 days to get an invoice and appointment (this occurred around the end of October) to get my vehicle, so I got charged more for storage even though it was because they failed at doing their job. I found the parts to repair my vehicle on 3/9/25. I repaired the front end of my vehicle fully on 3/11/25. Upon completing the repairs, I had to fill a gas canister and pour it into my car to start it. As it turns out, there was a hole in my gas tank (which has never been previously repaired). I called the company to seek a resolution as it is my belief that either during the towing, or handling of my vehicle they hooked into a hole directly under the gas tank and gouged a hole in it. The first thing I was asked was where my vehicle had been the past four months. It was sitting in the driveway in front of my house. I was then asked if I had the vehicle under 24-hour surveillance. I do not. This is when I was told that because of that they would not repair my vehicle (I just wish to have the part paid for) because they have video surveillance on the LOT that my vehicle was stored, and that it was IMPOSSIBLE (not unlikely, impossible) that they damaged my vehicle this way. The man I talked to also declared to me that the IT guy wouldn't find anything on the cameras, before they had even looked. It was implied that it was more likely someone crawled under my wrecked vehicle and put a hole in the gas tank to siphon gas, in my well populated, suburban neighborhood.

Jade Towing and Recovery is NOT a BBB Accredited Business.

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