Reviews

Review Details

• Review fromLinda L

  Date: 01/17/2024

  1 star
  We only used this company because they are the ones AHS sent out. They installed a new heater, the heater wouldn’t work they called the manufacturer of the heater, the manufacturer told them it needed a special roof jack to run so they ordered one. Came out and put it in it still wouldn’t run, they said it was the circuit board. Very unprofessional, apparently didn’t know what they were doing. We were without heat for 2 months, I called and called they never answered or returned the calls. I called a heating and cooling company they came out, it was the wrong roof jack! They ordered a new one installed it and now the heater runs great. It’s a good thing I called another company because were they attached it to the roof it wasn’t done correctly and the other company said it would have leaked like a sieve if we got a good rain storm

• Review fromBobbie C

  Date: 06/13/2023

  1 star
  Only used this company because of Choice Home Warranty. They were called to check out A/C freezing up. The tech discovered i need a new A/C unit and E-Coil. They installed the A/C unit in September of 2022, did not install the E-Coils until March of 2023. Still would not work. They came out one time when it would not cool and blew a fuse. Owner changed the fuse and left. when i called him back to tell him it kept blowing fuses and would not start, he told me to get a new heater. I called a local guy (professional) to see what he could do, with out Choice approval, he found the issue withen 30 mins and it was off and running. Then it would not keep up, kept freezing, came back a few days later, found that the E-Coils were installed incorrectly, took him 2 1/2 hours to fix it.. but up and running perfect now. I dont know where this company got their license from, but they dont know how to install either part correctly.. my local guy fixed it and said they didnt know what they were doing.

• Review fromMelissa S

  Date: 04/24/2023

  1 star
  This company works with Choice Home Warranty and was sent to my house regarding my washing machine. The technician did not shut off the breaker and started to plug and unplug and turn on and off my washing machine which then started to shake violently, sparked and started smoking. He told us it needed a new motor which he would have to order and would take 1-2 weeks. He went back to his company and said the issue was electrical failure which Choice Home Warranty then Denied our Claim. I've left at least 3 voicemail messages to the Office Manager at H & W Heating and have yet to get a return phone call. Their technician was negligent, H & W owes me a washing machine and Choice Home Warranty said they are not liable for what the technician did and has done nothing to help me. And no one is offering to refund me the $** Service Call Fee. Do you have an option for Negative 5 stars for this review? I am very frustrated and disappointed that I put my trust and faith in these 2 companies who have done me wrong, won't admit their fault and be forthcoming and honest.