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Business Profile

Bedding

Beds for Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date occurred April 18th 2023 Business committee to provide quality bed. CSR promised a quality bed with non sinking coils/materials in bed the has cooling properties etc. CSR alsi stated it would not need to be flipped and was one of the best sellers in the price range i was committed to. CSR stated bc of the quality of thay particular bed, most customers don't need the extended warranty (That costed a additional $200) So at that time, i'd declined (that additional warranty.) Continued on with purchase of the bed. Bed was not delivered in the time CSR promised. bed was delivered approximately 2 months after purchase date. After being told it would be delivered in 21 days. The First bed was damaged and had to be replaced, which made me wait in additional 2 weeks for the replacement bed to arrive. .Business has not resolved. unable to contact.. Have tried during normal business hours for the last 2 months and have called the business for the last 3 months without any success. Tried to reach out to financial institution that provided the financial part (SNAP) However they could not assist because account was paid off in full. This has been too much I have contacted sec of state as well but the.manager of this business, the location is now a arcade. None of the Beds for less in surrounding areas are able to be reached as if the business is shut down. The one in topeka has been closed during ****** business hours for months. I'm not sure what to do. I would like a full refund

    Business Response

    Date: 12/07/2023

    The invoice submitted is for Beds for Less.  That is not our company.  Our company is *** ******** ***.  We have no relation with Beds for Less.  Please remove this complaint from our account.

  • Initial Complaint

    Date:09/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I went into Beds For Less in Manhattan, KS for a bed purchase on July 10 2023. I purchased a Serta Motion Air/King mattress and Anniversary Special King adjustable base for the amount of $1, 632.07. The delivery date of promise was delayed until Friday August the 11th after the initial purchase was made. I called each week to check on my delivery date and the Regional Manager, **** ****** consistently gave me a new date of delivery that never came to fruition. Friday August the 11th, at 2pm-I arrived to my home and noticed an unmarked delivery truck. During my bed delivery there was unprofessionalism. Once inside my home during bed installation the delivery staff from Beds For Less knicked the top of my stair case and scratched a big portion of my lightly colored wood floor. After the incident I immediately notified Regional Manger, **** ****** and **** gave constant promises for repair and restitution that were never honored. Communication failed on ****** end from text messages, phone calls, and promises to move this issue up and forward to the business owner. I also feel that my warranty is in jeopardy with the treatment that I have received during the process starting at the bed delivery date until September 26th, 2023. Sales Invoice #********

  • Initial Complaint

    Date:05/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a mattress from Beds for Less in February, 2023. Our complaint involves deceptive information provided by the sales agent, Tia. Firstly, she wouldn’t take no for an answer so we felt pressured into buying. Then, when we wanted to go with a cheaper mattress she told us that if we buy the more expensive mattress we could return it in the future and get the cheaper mattress, no problem. Our understanding was that we’d get our money back if we returned the mattress. She didn’t bother to explain differently. Fast forward to April, 2023 we tried to return the mattress and exchange it for the cheaper one we originally wanted. When we tried to do so we were told that we could, BUT! We would lose the $**** difference in price from the original more expensive mattress we bought. Of course we expressed our frustration and explained that’s not what we were told. When we tried to contact the regional manager he told us that it was our problem and then hung up on us. (This is after we tried to reach him for about 3 weeks)

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