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Business Profile

Unclaimed Funds Retrieval Services

MarketSphere Unclaimed Property Specialists

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Unclaimed Funds Retrieval Services.

Complaints

This profile includes complaints for MarketSphere Unclaimed Property Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see

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MarketSphere Unclaimed Property Specialists has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am supposed to receive a credit from ******** ******* through its associate MarketSphere. The requested information was sent to MarketSphere on 9/19/2023. The Confirmation Letter number ***** stated that the check should be received within 4 months. Nevertheless, it has not been received yet. I called company phone ************ a few times on 12/17/2024, 01/21/2025 and 02/11/2025 and spoke with ********* and ****. There were polite and willing to help. Every time I was told that the Manager would call me back. But niether call, nor payment happened. As I understand, further calls will not help as well. I am 79 year-old and this amount very important to me. Sincerely, ********* *********. Tel: ************ Email: ***************

      Business Response

      Date: 04/21/2025

      Hello.  We can appreciate *** *********** frustration.  We have been following up with our client, Novartis, about the status of these funds.  We just recently received confirmation from them, that the funding is now available and that the check will be sent in a matter of days.  We will request that this check be sent via priority mail, and will email *** ********* the tracking number as soon as it is available.  

      Sincerely,

      **** ******

      Partner, MarketSphere Unclaimed Property

      Direct Office *************


      Customer Answer

      Date: 04/22/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *********

    MarketSphere Unclaimed Property Specialists is NOT a BBB Accredited Business.

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