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Business Profile

Computer Repair

IdeaTek Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my Fiber internet provider. My internet went out on 8/23. I finally made contact with customer support 9am 8/24. They informed me that is was an issue at the box and it was affecting multiple customers and would put in a work order to repair. I informed them that I work from home and unable to work until this is resolved. My son has to go to the library to do his schoolwork. I received a call back in 8/24 confirming that a technician would be out to correct the issue on 8/25 or morning of 8/26 latest. To date nobody has shown up, service is not restored and due to confidentiality with my work, my VPN/company will not allow me to connect to a public network. 72 hours with no resolution and 3 days out of work is unacceptable. In addition it was the busiest weekend of the year in my town with their annual fair and all of my security cameras were down. Just and hour and a half ago I was told they said they were on their way and they have yet to arrive. In an hour and a half I will need to take yet ANOTHER day off work and risk a write up or taking it without pay due to the number of days I have had to use in a row.this needs resolved and my bill needs adjusted accordingly!!!!

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Home internet not working. Called Ideatek and they gave a few steps to see if that resolved the problem, which didn't. Today is Friday and they said it won't be until Monday or Tuesday (3-4 days) before someone can come and check the internet. I think that's an unacceptable long time. I let them know that I have a daughter that is taking online college courses and we really need the internet. They said they can send someone earlier but we would have to pay. We are already paying for a service we're not receiving.

    Business Response

    Date: 07/20/2024

    Dear Mr. **********,

    We thank you for bringing this matter to our attention and apologize for any inconvenience and misunderstanding that was conveyed to you. Unfortunately, we were having unforeseen issues in your area and were unable to guarantee a time that in-person dispatch could be provided. Our estimate by the customer service representative was simply based on the then availability resources. We have  provided you a free month's service due to the delay and inconvenience due to these particular circumstances. Fortunately, we were able to resolve the matter and get you connected and look forward to continuing to provide you service. Should you have further questions, please do not hesitate to contact us.

    Sincerely,
    Ideatek Telcom, LLC


  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IdeaTek destroyed my yard so they could give others internet service. I have asked 7 times IdeaTek fix our yard. They have not! I at my age can’t fix this much damage. I have 20 pictures of the damage spanning months. I also have call logs showing all the calls I have made.

    Business Response

    Date: 06/14/2023

    After receiving Mr. ********* BBB submission, we contacted him at his request. I personally met with him to talk through the issues, and we came to the resolution that he will receive a service credit to his account and Ideatek will pay for his yard to be fixed. Please feel free to reach out to me with any additional questions or concerns. 

    Customer Answer

    Date: 06/26/2023

    They fixed everything.  

IdeaTek Systems, Inc. is NOT a BBB Accredited Business.

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