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Business Profile

Garbage Removal

JT's Trash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using this service for over a decade and pay $51 quarterly to have my trash hauled away. The past several weeks, my trash was not hauled away 3 times. I called to ask about the issue and remind them that we are Monday pick-*** each time, and was always given an excuse as to why non one came. Once someone came by two days later to get it; the other two times they did not. This week, they did not get my trash on my trash day of Monday 9/20. I called Tuesday morning 9/21 to inquire. I was told they had decided to stop servicing us and forgot to put a flyer on our can. I reminded them we had paid up to 9/30 for service. They said it did not matter, they would not be coming anymore as we were three miles from their nearest other customers, and that they would not come this week either, even though we had not had any notice.

    Business Response

    Date: 10/06/2022

    Company has refunded the consumer for the month of September in the amount of $17.00. Further stating the consumer is satisfied with this.

    Customer Answer

    Date: 10/13/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***************************

JT's Trash is NOT a BBB Accredited Business.

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