Complaints

This profile includes complaints for Three D Structural, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Three D Structural, LLC has 2 locations, listed below.

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  Three D Structural, LLC

  20115 Jackson Rd South Bend, IN 46614-5207

• 

  Three D Structural, LLC

  PO Box 2442 South Bend, IN 46680-2442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* of 3D Structural came to my home to quote concrete work to extend my driveway. I accepted his quote on July 15 2022 and ****** said that the schedule was out until the end of next month (August 2022). I called into the office per ********************* and gave my credit card for the 50% deposit. August came and went with no call. In September 2022 I called in and left a message at their office number. No response. I spoke to ************************* daughter whom I work with and she stated that she spoke to her father and that there was a supply chain issue with concrete. In November I called and left another message and also emailed from their website. Again no response. On December 9th I texted ********************* and stated that I wanted a refund of my $960 deposit since they aren't doing the work or even bothering to respond to me. I received no response to that text so I texted again on December 28th that I wanted to speak to someone in his office so I can get my refund. He texted back that he would take care of it and that it was in the process. I asked when I could expect the refund and he said that he was not sure. After no refund and no response I texted ********************* again on January 10th stating that I was filing a complaint with the BBB and the ******* Attorney General and left another message at the office of 3D Structural LLC. I received no response from either the company or ********************* and I received no refund.

  Business Response

  Date: 02/06/2023

  We have sent out a salesman on January 27, 2023, for the amount of $*** paid for the reimbursement of her deposit.

  Customer Answer

  Date: 02/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18831382, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We provided a $9,637.50 down payment to 3D Structural on May 17th for the repair of a retaining wall on our property. We were told the project would start sometime in July. After many failed attempts, we contacted them at the end of July and they told us that it would being the week after labor day. Again, they did not call to confirm or cancel and stopped returning our calls or emails. We have received one email since in response with no further guidance on starting work on our project. We asked for our money back so that we could go with a more responsive company and have had no response.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am opening this complaint for my Grandma *************************. This company did some work on my grandmother's house waterproofing the basement. The work was not completed but not successfully. We called the company and they came back out to "fix" the job. I have called and emailed them asking when we could have someone come back out and review the work that was done that did not resolve the issue. I was informed they could not tell me when they could get me on the schedule, they would let us know when they can get us on the schedule. I would have to talk to ***** who handles scheduling but he is in the field so cannot talk to me. I have emailed ***** and the company twice asking for an update and have been promptly ignored. This job has been paid in full for some time.