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Business Profile

Digital Marketing

Digital River

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Fitbit device in July 2022, which came with a complimentary 6-month Premium subscription. I purchased the same via Paypal. Upon renewal in December 2022, I elected not to pay for Fitbit Premium.A year later, I am being charged for an annual Premium subscription I never agreed to and discovered hat Digital River had essentially institute a direct payment agreement. I contacted Fitbit and not only my subscription does not show as active [despite payment], they also have no record of me ever purchasing the subscription and cannot allocate the payment to my email. I escalated the issue to both Paypal and Fitbit without any resolution; I request immediate remediation via refund in the amount of $79.99

Digital River is NOT a BBB Accredited Business.

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