Complaints

This profile includes complaints for Tint Man Dan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tint Man Dan

  4700 Cleveland St Gary, IN 46408-4337

• 

  Tint Man Dan

  7269 Broadway Merrillville, IN 46410-3541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 24yr old, garage kept, barely driven car with only 55k miles on it to Tint Man Dan LLC in **** IN. Car is immaculate, interior is 10/10. Got windows tinted on it to protect the interior from sun fading when parking outside and to keep leather from curling and cracking in the sun. After getting my car back i noticed from looking in my rear view mirror that there was damage to the carpeting around my brake light and in the corners between back window and carpeting in my interior. Carpet is all melted. Spotted all over and huge areas singed. Only logical reason for such a thing is something awfully hot had to be on or very near that carpeting. Logically this occurred when installing film on the back window using a heat gun. I called them to inform them about the damage to which he replied it was like that when it came in and because of my signature on his receipt hes not responsible for any damages. I have photos showing the damage and anyone with common sense can look at these photos and be able to tell what happened here. For him to say I brought it in like that isnt even logical to me as what in the world would i have done previously to cause such a thing. After seeing the photos Im sure anyone would agree as to what transpired here. At the minimum he should have to pay for the damages he caused but to basically call me a liar and to act like hes not responsible for this is ridiculous.

  Business Response

  Date: 08/20/2024

  ******************** called 3 days after he had his vehicle in our shop to be tinted. His complaint was left on our answering machine. His message stated that he brought his 24 year classic car that was in "mint condition" to be tinted and when he picked up vehicle his carpet in the rear dash had been melted. Before my secretary returned his call she spoke with myself as I was the one who tinted ************************ vehicle. I did not "melt" his dash carpet. Before we begin tinting a vehicle, we always perform a "walk-around" inspection on all vehicles that are pulled into the bay. Upon inspection of ************************ vehicle, we did not see any noticeable damage inside or outside of vehicle, just "normal" wear over the years. The "said carpet" looked to be about the same age as the vehicle. I informed my secretary to return ************************ call and explain our steps we take before, during, and after a tint job. I also directed her to ask ******************** to bring his vehicle back so I could see the "supposed damage" he was referring to.

  My secretary phoned ******************** right away, but he did not answer, she left a detailed message but he never responded. 

  We then received his negative review.

  Customer Answer

  Date: 08/23/2024

   I am rejecting this response because:
  
  As shown in the pictures. That is NOT NORMAL WEAR. There is no normal wear thats occurs here. That is clearly melted carpeting by my back window. I also have another 20yr car same make and model and its carpeting is still perfect. What wear would you incur on the carpeting in the back window section of your vehicle? NONE thats what. He damaged my vehicle but because i did not notice before leaving, hes not willing to admit his fault. I picked the car up at close on Saturday, he is closed on Sunday & Monday therefore i could not call or bring his attention to it until Tues, as to why i called 3 days la

  Business Response

  Date: 08/23/2024

  Again, ******************** has not brought his vehicle up here so we can take notice of the "supposed damage". He has not tried to phone us as well. His original complaint & 2nd response speaks of photos but he has failed to attach them, and with the time-lapse that has went on, we will not be held liable. Any vehicle that I take anywhere have any work done on it I "always" inspect upon picking up before I leave the premises. Our policy states on the back of customer's yellow copy-I.E. -letter H-states "Not responsible for damage or stolen articles, dead batteries, etc. Also, **************** signing bottom of receiptgo over checklist with tech.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased remote start for vehicle. Company installed remote start said if I had any issues to call them. Remote start drained battery. Purchased battery for 300 dollars and car died again. Company refuses to look at vehicle to make sure remote start was installed properly. Asking for more money to look at vehicle. My car will not start. Company refusing to help or issue refund or battery replacement. Owner hung up the phone on me.

  Business Response

  Date: 01/04/2024

  Customer came into our store on 12/16/2023 to purchase/set up appointment for a remote start installation. We currently offer 2 different price packages-$250-1key fob-no warranty or $300-1 key fob-lifetime warranty. This was explained to the customer before they made their purchase. They chose $250-1 fob-no warranty-which is legibly written on their copy of receipt as well as our original. Remote start was installed on 12/19/2023-no issues. Received a phone call on 1/2/2024 from a ***************************. He stated that the remote start worked for about 2 weeks then the vehicle would not start so they replaced the vehicle battery and the vehicle still will not start. I explained that we could run a diagnostic check, but there would be a fee of $95.00 since he did not purchase the warranty. He insisted that the issue was because of the remote start and we should be liable for the repair/replacement along with reimbursement of the price of the new battery he had to install. I tried to explain that if the remote start was working in the beginning that more than likely there could be some kind of electrical issue with the vehicle, which would be his responsibility as a vehicle owner. I told him again that we would be more than happy to run the diagnostic check but there would be a fee. He demanded that it was our responsibility to pay to have his vehicle towed to our shop and fixed for free. At this point in our conversation he became very irate and demanding and turned the conversation into how badly our customer service was.  The conversation was so disruptive that I did end up hanging up on him. On 1/4-2024 the business owner called to speak to *****, his wife ******** answered and told him he should contact ***** on a different phone number. The owner called the number that was given several times but was unable to get an answer. We have no problem diagnosing the problem, but ******************** will have to be responsible for getting the vehicle to our shop and paying the diagnostic fee. Had he purchased the $300 package with lifetime warranty we would stand behind that warranty.

   

  Customer Answer

  Date: 01/05/2024

   I am rejecting this response because:
  You need to stand behind the product. It was less than two weeks and I tried to get this resolved. If anyone comes to your business and doesnt purchase a warranty you do not complete the service correctly. I had to pay someone else to take the remote start off my vehicle. I had to purchase a new battery, One wire was cut and other wires were disconnected by your facility. You didnt ground the product correctly and it drained my car battery not once, but twice. This is a brand new product and the least you could have done was checked to make sure it was installed properly, but no you wanted to scam me and charge me again to look at your poor, shoddy work. If I would have known you were doing this for extra money because I didnt purchase the warranty I would have never went to you in the first place. So anyone who doesnt purchase a warranty you want them to come back and pay a diagnostic fee because YOU didnt install the product correctly. You tried to blame it on my alternator. My car is running well now that I have your product off of my car. I will be telling all my friends  to stay away. Obviously if you dont spend extra money to purchase a warranty the work will be poor. Complete scam outfit. I dont even know how this is legal. You know ahead of time if people paid for a warranty or not so you want to scam them so they have to come back and pay more money.  You should be compensating me for my remote start and the new $350 battery I had to put in my vehicle. Then you wanted me to pay to tow my vehicle back to you. You should be attempting to make this right instead of saying you have high blood pressure, your 59 and run a reputable tree trimming service, and then hang up on us. That is not the issue at hand. 
  
  

  Business Response

  Date: 01/09/2024

  We will stand by our original response.  The work was completed on December 19, 2023. Our tech does not pull vehicle out of bay until the product he installs has been tested at least 3 times. Once customer comes to pick up their vehicle either our tech or our front counter person walks out with the customer to ensure customer knows how to operate the new equipment. This is standard procedure on every product install. At the time the vehicle was picked up by the customer the remote start was in perfect working condition. The customer did not call us until January 2, ****. Again, When ******************** called and explained what was going on, we always try to ask a few questions like-"was a new battery replaced, was the vehicle recently in the shop for any electrical ************." to try and "run down" the issue they seem to be having. We advised ******************** at that time that since he did not pay for a lifetime warranty, there would be a diagnostics fee which would go towards any repairs if necessary. We also told him that it would be his responsibility to get the vehicle to our shop. That is when he became irrational. the conversation was so disturbing that our front counter person felt the need to end the conversation. At the time of his purchase for the remote start, ******************** opted out of paying for the lifetime warranty. Our tickets plainly state "Tint Man Dan will not be held responsible for any issues once work is completed and left premises" which was signed by ***************************.

• Initial Complaint

  Date:12/29/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted them to install a remote start on my wife car for Christmas on Dec 23. They called to confirm the appointment on Dec 22 for 10am at 3pm in the afternoon. I had to schedule that Friday off to make the appointment I showed up for my schedule time and there office was closed no sign saying they where closed because of weather. I contacted the owners daughter company miss **** in ******** to find out that her father employee had called off. I asked if they could do my remote start they said they need to contact her father to make sure it was alright. They called me back to say he gave them his permission to do it. On Tuesday Dec 27 I I went into tint man Dan to get my deposit back and they refused to give me my $50 back I asked them to have the owner call me and he didnt. I went in on Dec 28 asking again to speak to the owner and they said all they would do is give a in store credit not my cash back. I be in the customer care businesses for over 30 years I dont think I have every been treated so Rudely by a business I was trying to do business with especially after they never pick up the phone to call to say they where sorry they could not do my car on the schedule day we had it set up for. All I want is my $50 back