We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Mitchell Tree Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Mitchell a representative of Mitchell Tree Company agreed to provide me with firewood because his company shredded the tree I contracted them to cut down. I have the text messages. He told me in a text that he would deliver the firewood the week after March 7. It is *** and he hasnt lived up to his end of the deal. I even offered to pick it up myself and he blocked my phone number. All I want is what he agreed to for his crews mistake. A truckload of firewood. I would take him to small claims court but the cost outweighs the cost of a truckload of firewood. So here I am filing a complaint with the BBB. I added a picture of the text where he said the wood would be delivered . Thanks *******************************

    Business Response

    Date: 02/06/2024

    # ******** - This customer was harassing the owner. He was swearing and calling his personal phone at inappropriate hours. We did end up giving him wood though. 


  • Initial Complaint

    Date:10/10/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tree work was contracted on 4/27/22, and was paid for in advance, in order to get a 10% discount. Front yard has been left rutted, fence was broken and not completely fixed, and 2 trees were removed that should not have been. Additionally, per the contract, the company was supposed to leave 4 pieces of trunk on the back porch for future outdoor projects. Those were left, after multiple calls and texts, on the driveway. Multiple calls and texts have yielded unsatisfactory results in fixing the issues with this work. Homeowner requested that the company pay to have the fence extended since one of the trees that was removed that shouldnt have been formed the end of her fence. This has not been done either. Homeowner was told by one of the companys owners that things would be fixed and made right. To date that has not happened. Homeowner will never use this company again, and would appreciate any help the BBB can give her.

    Business Response

    Date: 02/06/2024

    # ******** - Issue resolved. We did redo her fence. We also painted it for her. Thank you.

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5 2022 I received a quotation form and a quote to remove 4 trees from my property at **** ******* ct. The quotation form has the details of the service to be provided. At the time of the quote an estimate of three weeks start date. At the time of quote I paid deposit of just a little over half of quote. I never heard from them so called several times and left message. Did get a call that would come on June 13 2022, but no show. Made about eight phone calls about every two weeks and left a message. On ********* got a call at 8am said crew was coming to remove our trees, crew arrived with 3 trucks and equipment. I talked to the ******* of crew and went over job information. I went in the *************** a hour later I got a call from the owner and said he could not do the job for that price and would return my ******* dollar deposit. He said that he fired the person that wrote the quotation and took the deposit. I have the signed quotation form. My problem is Mitchell tree had this quote for over 3 months and never contacted me that there might have been a problem with the quote, pictures were taken of the trees to be removed at the time of the quotation form was signed. I have been waiting to have these trees removed because I have had some wind damage and 2 of the trees are close to my house and 1 close to another building. ***************************

    Business Response

    Date: 02/06/2024

    #******** - This issue was resolved. We did end up finishing the job for the same price and the customer paid in full. Thank you.

Mitchell Tree Company LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.