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Business Profile

Tree Services

Brother's Keeper's Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/10/2022. Brother's Keeper's Tree Service took down a tree in my neighbor's yard that had fallen into a tree in my yard. The owner of the tree service came to me on 8/6/2022 asking for permission to enter my yard and remove sections of my fence, rather than use a crane to take the tree down into the neighbor's yard. No permission was given at that point and I stated "I will let you know by text if it's OK to come on my property". No further communication came from me as of 8/7/2022 when the Tree Service came over and talked to my neighbor to give him the quote. Neither the neighbor or Tree Service contacted me, stating that the quote was accepted, so I assumed the quote was rejected. On 8/10/22, the owner and his crew came onto my property, unauthorized, and removed sections of my fence. They were seen on security cameras while my wife and I were at work doing so and my wife contacted the owner, leaving a nasty VM saying that the fence needs put back and they need to leave the property. They did, like ****, with boards and sections not even connected. On top of the unsecured fence, they left the gate open on the other side of the property, resulting in two of my dogs getting out of my yard. ********** and a lawyer have both been contacted. We will be taking the legal route with the trespassing since he had no authorization to be on our yard in a secured area and damages that have occurred if the fence is not fixed properly

Brother's Keeper's Tree Service is NOT a BBB Accredited Business.

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