Complaints

This profile includes complaints for Becht Pride Cleaning Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Becht Pride Cleaning Services, LLC

  Fishers, IN 46038-1174

  
• 

  Becht Pride Cleaning Services, LLC

  2461 Directors Row Ste H Indianapolis, IN 46241-4937

  
• 

  Becht Pride Cleaning Services, LLC

  5601 S Meridian St Ste C Indianapolis, IN 46217-2738

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Residential house cleaning.I am a real estate agent and always hire cleaners to homes for buyers prior to moving in. I hired Becht Pride to clean 6-8 homes in 2024. They never gave me a discounted "volume" price (my fault) and truthfully the work was poor and I decided to take my business elsewhere.6 Months after the last home was cleaned they contacted me and said 1 invoice hadn't been paid. Before I had a chance to look into it they put arbitrarily put a credit card payment for $210 thru without my consent. I disputed with my bank and had it reversed. Now a collection letter shows up. I will pay it but I will also write yelp, ****** and BBB reviews cautioning customers to AVOID THIS COMPANY. Funny, how a company that has the world PRIDE in their name is so terrible.

  

  Business Response

  Date: 12/16/2024

  Thank you for taking the time to share your feedback. We truly regret hearing about your dissatisfaction. Transparency and quality are cornerstones of our business, and we aim to provide the best possible service to every customer.
  
  After reviewing your account, we noted that we made several attempts to contact you regarding an unpaid balance. During these communications, we did not receive feedback regarding any concerns about the quality of our work. Instead, the issue seemed to stem from a misunderstanding regarding payment status. Despite our efforts to resolve this directly with you, the outstanding balance led us to forward the account to collections as a last resort.
  
  We always strive to work amicably with our clients and would still welcome the opportunity to discuss your concerns further. Please feel free to reach out to us directly at ************.
  
  We value your feedback and appreciate the chance to address any unresolved matters.

  Customer Answer

  Date: 12/16/2024

  Thank you. This is not an apology or a resolution. It's just an excuse that's not based on facts.  If they want to talk with me they have my contact info. 

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Becht Pride from a former house cleaner who transitioned into partial retirement. I tried Becht services out of the request from my former cleaner. The services was poor and house was minimally cleaned. Photos were provided to Becht Pride. Becht called me to apologize for the poor cleaning and I asked to just cancel the services. Becht said they were confident if I stayed with them they would clean my home satisfactorily. They came another time and service was again poor. I was billed for all of their services after communicating the cleaning was not satisfactory. I advised I didn't feel it was fair as I tired to cancel services, it was Becht who asked to come again. I had not heard from them in months and today I received a collection agency notice for $330.00.

  

  Business Response

  Date: 09/06/2023

  We cleaned for the customer on 4/6,4/14, and 4/28.  The customer stated the 4/6 ********************** was unsatisfactory, therefore we forgave the charge of the cleaning and asked them if we could come out and try again to earn their business.  We returned on 4/14 to clean again, on 4/18 we sent a text and asked how the cleaning went, please see attachment, the customer stated overall the ********************** was positive but there was one minor item that was missed.  We cleaned again on 4/28. 

  On 5/21/2023 upon receiving the invoice for the 4/14 and 4/28 the customer then stated that all 3 ***********************, including the one we asked how it went and she said positive were not adequate and threatened to send us to the BBB, see attachment.  We went back and forth with the customer offering to settle for some sort of resolution.  Our offer was to only pay for the 4/14 cleaning that they said was positive and we would not charge for the 4/28 cleaning.  Though they hadn't mentioned any issues after service, they cancelled immediately after therefore we were assumed it was unsatisfactory to them.  At this time the customer stopped communicating with us.

  Due to lack of communication and effort from the customer to resolve the situation amicably we forwarded their file to collections.

  Please let me know if you have any questions or concerns.

   

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Invoice attached is for $165.00 I am being sent to collections for $330.00. This has been an ongoing conversation with this organization. Please see attached email. I explained by I could not give additional details via text. Months ago, I communicated unsatisfactory cleaning, I heard nothing all summer and yesterday I received a bill from collections for $330.00. 

  Regards,
  
  *****************************

  
  

  

  Business Response

  Date: 09/07/2023

  We are still willing to settle for payment in the amount of $165 at which time we would also notify the collection company of such settlement.

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  As stated before and in my documentation. I do not believe I am responsible for the unsatisfactory cleanings. I would have paid you with the initial cleaning and we could have went our separate ways, however, this organization did not want to accept this as an answer and continues to contact me over the better part of 2023 over what seems to be $165.00 after I have provided photos and rationale to this organization several times why I do not feel the charge is justified.

  I would also ask the signed documentation be uploaded to this case where I agreed to pay for the insufficient cleanings or "cleanings" at all? Now, I am being sent to collections for the rationale I have provided several times over. The treatment of your customers here is poor and now my credit rating is being threatened. 

  When I can draw my name in the dust left behind. The work is unsatisfactory and I sent this organization the pictures to support what our home looked like after the cleanings. 

  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a home cleaning scheduled for the 8-22-2022 I received a call from the cleaner that she had to leave early because of a sick little one (which I understand). We rescheduled and the cleaner showed up and was supper nice however she only did a half way clean which took her 4 hours. I sent ********************* the service manager pictures of the cleaning and he agreed it was not up the their standards and we scheduled a make up clean for the 26th between **** and **** which no one showed up or called. I called at **** on my way to work to see what the issue was when I was told the employee checked in at **** which was between their allotted time I reminded ********************* that I had just left and no one was there. He called his employee and they told him they accidentally clocked in and they just arrived at my home at ****. They were 46 min late with no call or heads up. I asked ********************* for my money back which he replied he didnt have that authorization only his manager. I asked to speak with his manager and I was told he was out with *****. I asked when he would be back and I was told it didnt matter and his manager would return my call. I explained It did matter so I would know when to expect his call then he said he would call me sometime today I am not holding my breath. I have requesting my money back for their initial clean.

  

  Business Response

  Date: 08/29/2022

  We had not charged the customer anything to date.  The customer was told the general manager was out sick but did not care as they wanted a call right away.  While they were completely rude and impossible to work with we mutually agreed not to charge them and to go our separate ways.