Complaints

This profile includes complaints for DirectBuy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DirectBuy has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DirectBuy

  1221 Arrowhead Ct Crown Point, IN 46307-8222

• 

  DirectBuy

  5 Woodfield Mall Woodfield Mall Schaumburg, IL 60173-5012

• 

  DirectBuy

  6191 S State St Murray, UT 84107-7258

• 

  DirectBuy

  5701 Sunset Dr Ste 108 South Miami, FL 33143-5354

• 

  DirectBuy

  555 The Shops Blvd #928A Mission Viejo, CA 92691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from this point on all I want to hear from Directbuy is when you are going to get my replacement bracelet I ordered on Order Date: Feb 24, 2023, Online Order #: *******, PO #: ************!! The tracking number provided shows no proof of delivery!!!Herringbone Bracelet1 $ ***** DRB****** DirectBuy provided me with 2 tracking numbers associated with 2 separate orders but only one item was delivered I provided them with video and a picture of the box that was delivered but they refuse to acknoweledge the ***** person never delivered the other item or issue me a refund!!!

  Business Response

  Date: 03/21/2023

  Dear *****,
  We apologize for the delay you experienced with receiving the replacement order.We are happy to advise that we received notification that you received the replacement bracelet. We do hope that you enjoy the bracelet.
  Best regards,
  ********* at DirectBuy

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a member of Direct Buy Travel ID **********, I booked by phone a vacation at ******************** on January 11, 2023. As per the information on the website this resort charge was listed as CAD$886 (still is). On January 12 my **** bill was charged $660.33 in US funds which using the current exchange rate was about $886 ********. All good so far. On January 18th at 6:06 AM I received an email stating that my reservation was confirmed and El Cid ************** is ready to welcome you. Again all is good. On the same day January 18, we received a phone call asking us to call the account office at ************ re: payment . At that time we were told that we owed $225.67 US funds to complete our reservation as the wrong amount had been charged. Your representative ****** said that the $886 was in ******** funds and we owed the difference of $886 and $660.33. This is not correct. However, I agreed to let him charge my **** card the $225.67 US funds as he said the reservation would be cancelled without this additional payment (this did seem threatening). On that day I had no time to check into things. I then tried phoning numerous times to clarify the problem with various representatives. I also sent emails. No satisfactory response. We have paid the difference and gone on this vacation. My complaint is that on the website, both on the resort page listing resort options and descriptions and on our own account page under resort bookings the amount listed on January 11th is definitely $886 CAD. As it appears on our January 12 **** bill ($660.33US converted to $886 CAD)I would like the second charge of $225.67 ** reversed and taken off our **** as I know that the correct amount must be $886 ******** as per both the website and my account resort bookings page. Direct Buy Travel also needs to be clear in regards to the currency being charged on the website. Listed as CAD but charged in US funds is very wrong.

  Business Response

  Date: 03/21/2023

  Dear ******,
  We do sincerly apologize for the inconvience you expere3inced with your vacation payment. Our Travel team has advised us that a resolution. A refund in the amount of $ ****** has been processed for you. Please allow 6-8 business days for the refund to post. If we can be of further assistance, please let us know.
  Best regards,
  ********* at DirectBuy

  Customer Answer

  Date: 03/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  Also, I appreciate the speed with which this complaint was dealt with both by the BBB and DirectBuy Travel.  The Associate Director phoned and emailed very quickly in an effort to solve the problem. 

  *****************************
  
  Associate to the Office of the President
  Office: ***********************
  
  *****************************************

   

  We now have the refund from DirectBuy Travel for the amount charged in error and supposedly the company IT department is working on clarifying the currency charged as per the website. 

   

  Thank you for your help.  It would not have been solved without your support.   *********************** and ***********************.  

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 leather LawrenceEQ3 chairs through Direct Buy which arrived in August 2022. The chairs arrived with a puddle/bubble in the middle of both seats. I complained to Direct Buy shortly after they arrived. EQ3 maintains that this is normal for leather. I have yet to see brand new leather chairs with a puddle in the middle. These chairs cost me $3,800. They should have arrived with the leather tightly pulled over the cushion. I do understand that with time leather stretches, but the leather was loose and not tight from Day 1. EQ3 is not interested in standing by their product nor are they even attempting to resolve the issue. They keep saying this is normal. If having a brand new leather chair with a puddle in the centre is normal then why do their pieces in store do not have puddles? If they did no one would buy them.Direct Buy has tried to reach out to EQ3 but their response is that there is nothing wrong with the chairs.I have all corresponding e-mails from Direct Buy that I can send you as I don't know how to attach them.When you receive this complaint please advise where I can send the emails.

  Business Response

  Date: 02/17/2023

  Dear *******,

   

  We apologize for the inconvenience this has caused. This complaint has been taken up to the vendor. The vendor advised that this is a natural characteristic for their leather and is not deemed a warrantied situation. Unfortunately, we won't be able to process a replacement or repair. Our team has offered a $250 credit for the inconvenience and we're still waiting on a response from you to officially accept the credit. Please let us know if you wish to accept this credit so we can begin the process.

   

  Best,

  Diego at DirectBuy 

  Customer Answer

  Date: 02/17/2023

   I am rejecting this response because:
  

  Direct Buy is simply accepting EQ3's explanation at face value and not trying to stand up for the customer. I am shocked that EQ3 has no concern for a very unsatisfied customer.  If you take a look at the pictures of the chairs closely, this IS NOT NORMAL.  The chairs arrived brand new with puddles, how is that normal?  Now after minimal use, as we were in ******* for over 3 months, they look stretched out and 10 years old.  I purchased 2 leather sofa's approx 4 years ago through Direct Buy and they do not have puddles now or when they arrived. EQ3 can say want they want but the leather was not pulled tightly over the seat of these chairs and the cushions used were of inferior qualitly from Day 1. If Quality Control let these chairs out of the factory with puddles I would be SHOCKED, or they simply didn't care. If Direct Buy endorses EQ3 as a vendor than they should also stand by the products they are selling. Can you look at the pictures and in all honestly say this furniture is of high quality?

  I have been a Direct Buy member since 2006 and have NEVER made one complaint. These chairs were poorly made and completely garbage.  A HUGE disapointment for chairs that cost me $3,800. If EQ3 will not fix the cushions on these chairs and stand by their products to satisfy a customer, then ********************** should refund my money, or pay for an ****************** to fix the cushions.  

  Unfortunatley $250 does not compensate for inferior chairs. 

  Business Response

  Date: 02/23/2023

  Dear *******,

   

  Again, we greatly apologize for the inconvenience this has caused. After discussing with the vendor, they still did not approve for a larger amount for compensation. They communicated that the chairs arent defective, but displaying natural characteristics of leather. However, we would like to offer 20% refund of merchandise cost as a concession to keep the merchandise as is. Please let us know of your acceptance so we can start the process. 

   

  Best, 

  Diego at DirectBuy 

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:

  I am still very disapointed that EQ3 and Direct Buy are not standing behind their product.  I cannot say that I am satisfied with the result as I am still stuck with inferior chairs that cost me $3,800. The cost to repair these chairs will be between $1,500 - $2,000. 

  I have reviewed the response made by the business in reference to complaint ID ********, and agree to accept their offer as I really have no other choice.  

  I appreciate the help that BBB has provided.

  
  

  Thank you. 

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Appliances purchased by home builder/owner June 2021. Appliances ($10 000) paid in June 2021. Myself purchased the house and purchased appliances (not yet delivered) in August 2022. Direct buy made aware of sale of house with appliances prior to this time. Direct buy provided date of September 2022 for delivery of appliances. Dates then changed two more times- to Nov 2022 then to Jan 7 2023. Phoned today Jan 10. They do not know whether or not the appliances were delivered or available and were still waiting. This company took money for a products ($10000) and then just continues to inevitably delay the delivery so that now the products purchased are a two year old product. No solutions/alternatives offered other than wait. ******** services horrid. Every phone call to track progress provides different answers.

  Business Response

  Date: 01/16/2023

  Thank you for bringing this to our attention. DirectBuy is a membership-based company, and the purchaser of these products is a member (***********************) who then sold these items to *******. All our correspondence has been with the original purchaser, ******. Our team has agreed to communicate with the consumer as the new recipient of the products.
  DirectBuy did receive confirmation from the vendor that the refrigerator and dishwasher are in stock, but issues with the shipment of the wall ovens that they were expecting have caused them to be unable to fulfill this portion of the order until April at this time. Typically, this would stop them from shipping the order as they will only allow for a partial order to be completed once in an order, but the vendor did confirm that they will agree to ship the product in stock now; however, this will require an additional $125 fee which DirectBuy is willing to cover in this instance as a good-will courtesy. The vendor confirmed the two appliances have shipped and the consumer should be getting a call from their scheduling team within the next week or two to confirm the final delivery date.
  The member who made the purchase, ****** can request cancellation of the remaining unit and receive a refund for what has not been shipped to procure it through retail. Outside of this, DirectBuy only seeks to connect our members with the manufacturer to ****** the merchandise. Otherwise,our escalations team will continue to follow up with the remaining piece on the order and keep the consumer updated on any new information that the vendor needs to advise.

  Customer Answer

  Date: 01/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/12/2021 we purchased outdoor furniture from Direct Buy in the amount of *******. We have still yet to receive a refund for these items. We have gone through several months of phone calls and e-mails and have never been refunded our money. Now after they told us we cancel the order they tell us that they have the product and that we have to take it or pay a 40% restocking fee. The whole thing seems very fraudulent we keep getting shuffled from one person to another person and you can never speak with a manager.

  Business Response

  Date: 11/10/2022

  Thank you for bringing this issue to our attention. Our team has been in email communication with the member and has advised them of the following. While we do apologize for the issues with the order being delivered,DirectBuy does have to follow the vendor's return policies which do state that once merchandise has shipped, we are unable to cancel an order. Our team was able to work with the vendor this time to have the merchandise shipped back, but they are requiring a restock fee (of 40%) for this to be completed. After discussing this internally, DirectBuy can agree to cover 50% of this restock fee. If you are still unwilling to take possession of the order, please let our team know so that we can proceed with the return as stated with the vendor.This will include picking up the items that were delivered to your home.

  Customer Answer

  Date: 11/14/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ****** Precisionist Watch with Blue Leather strap for $1105.87 from DirectBuy on 04 January 2022. Order number *******. P.O. # ****-002801. DirectBuy states the order was shipped and delivered on 28 April 2022 via ***** Home Delivery to **********, **, and the package was signed for by ******************** at the post office. Tracking number ************. *****************************, the purchaser did not receive the package. ***************************** reached out to DirectBuy and was told to contact ***** to file a claim. ***** policy mandates that DirectBuy files the claim as they're the shipper or payer of transportation, see below.Claim Submission Alert For ***** Express & ***** Ground: If the party filing the claim is not the shipper or the payor of transportation charges to *****, customer must obtain and provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company).I desire DirectBuy to replace the lost item or refund the purchase price of $1105.87 in full. Thank you.

  Business Response

  Date: 10/03/2022

  Thank you for bringing this issue to our attention. The member placed this order online and chose to have the order shipped to their local post office.  Ive attached the proof of delivery that shows that the order was delivered to the post office and signed for at the post office.  If the order was lost it was done at the post office.  The member would need to talk to their local post office and file a claim with ***** as ***** delivered to the chosen address of the member.
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 pieces of bedroom Liberty Furniture (2 night stands, lingerie chest & 5 drawer chest, cost $2797.45) from Directbuy on Aug 3/21. Sept 8, I received an email from DB to say ** #****** (lingerie chest) has an est. delivery date of Jan 1/22 and ** #****** (2 night stand & 5 drawer chest) est. delivery Sept 28/21. Oct 27, I phoned again to see where Sept delivery furniture was and they told me it was shipped from the manufacturer on Sept 30/21. Dec 12, phone DB again to find out if the furniture ever got to the ******* warehouse. I was informed that an email was sent to me on Dec 9 (never received it). The Dec 9 email said the 3 pieces of furniture was refused by their warehouse because the furniture was extremely damaged...do I want to reorder the furniture or refund. I replied Dec 16, that I wanted to reorder. On Jan 10/22 Lingerie chest (******) was in. Our son, lives in ************ said he would pick it up for us as he lived 3 hours from *******, where we lived 5 hours. Apr 27/22 phoned DB again and asked about the rest of our bedroom furniture (3 pieces) that were reordered in Dec/21. May 13/22 received an email from ****** for *****, she said that our replacements are currently awaiting carrier pickup. June 6/22 received an email from ******* warehouse that our furniture was ready for pickup. June 8/22 our son went to the warehouse to pick the furniture up and 1 night stand missing! They dont know where its at, but the ** said it was shipped. My son has made 2 trips to ******* now (6 hour round trip ea time) and we still dont have all our furniture! June 9/22 phoned DB to talk to *****, Home Delivery agent (would never talk to me) an agent wrote my concerns in our file & said someone would get back to me. A week later ***** emailed me to say she would look this. Numerous emails to ***** since & a new night stand was finally ordered. I told her this needed to be delivered at their expense but havent heard a word from her.

  Business Response

  Date: 08/24/2022

  Thank you for bringing this issue to our attention. Our team has been in email communication with the member. Our team has been working with the local warehouse to have the merchandise shipped out by *********. ********* tracking number is: ************. We apologize for this experience and our escalations will be following up with the member until the item is received in good condition.

  Customer Answer

  Date: 08/27/2022

   Better Business Bureau:
  
  My son picked the night stand yesterday morning but just got it unpacked & checked it to make sure its not damaged. Its the right night stand but there seems to be stuff on top of the varnish that are hard & wont scrap off. Its like someone dropped stain on the top & now its dry & hard. Ive attached some pictures. Im thinking I will have to sand it off & then revarnish it!! I guess it didnt get inspected before it left the manufacturer. Im willing to keep it, because Im tired of dealing with this, but they can send me $50 for the work I have to do to it! I've sent this reply, with pictures, to Directbuy Escalations department
  yesterday but haven't got a response back yet. Thanks for all your help.

  *****************

• Initial Complaint

  Date:08/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a bedroom suite PO 0405-347762 total $11,370.06. We received email confirmation that the order was shipped 8/18/2021. It was delivered on 11/21/201. When the delivery team unboxed the bedchest it was discovered that the chest was damaged. I contacted directbuy and was advised to refuse delivery, which I did. Ticket #**************** was created. After several attempt to confirm the status of my replacement order. I was told 1/25/22 that the chest was on backorder until 2/11/2022 and then pushed back to 3/8/22. 3/14/22 I received confirmation that the chest was shipped. After attempts to confirm delivery on 5/24/22 I was told that my order was shipped to the wrong warehouse. I offered to pickup the chest myself but could not get this arranged with directbuy, After several attempts to confirm status 7/19/22 I was told that the chest was transferred to the correct warehouse and will be delivered. On 7/27/22 I was told that the chest was lost again and will need to be reordered. I've called and emailed and I have not been able to confirm that the chest has been reordered. I ordered a bedroom suite and I would like the chest that goes with my set. In addition to this frustration the delivery team damaged my heart of pine wood flooring that I still have to get sand and refinished. This has been an extremely stressful and horrible experience. I JUST WANT MY CHEST

  Business Response

  Date: 08/19/2022

  Thank you for bringing this issue to our attention. Our team has been in email communication with the member. The replacement chest was unfortunately lost in the warehouse. Our team is currently reaching out to the vendor to see if a new chest can be shipped and how long that will take to be received. Once our team has this information the team will follow up with the member to decide how to move forward.

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because: This response does not provide any additional information and does not confirm that my chest will be placed or when it will be replaced. I have not received an email since. July 25th. I received a call from someone making the same statement and could not confirm when my chest will be reordered
  
  
  

  Business Response

  Date: 08/29/2022

  Our team has confirmed with the vendor that a repacement has been ordered and this item is in stock. PO# ****-347762R2. We are still waiting to hear when this item will be picked up from the vendor. Once shipped it typically takes 10 -14 business day to arrive at our local delivery partner. 

  Customer Answer

  Date: 09/04/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My chest was delivered on 8/30/2022.

  
  

  Thank you.

• Initial Complaint

  Date:07/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint because of 2 orders I had placed with DirectBuy on October 5, 2021. After filing, I received one of the orders within a couple weeks & was given a ship date for the 2nd order. Thinking it was resolved, when asked if I was satisfied with their response I said yes. Within a couple days the ship date was pushed back another month. Then they gave a date in August. Then I recieved a message saying it was shipping last week, today I recieved another message saying it would not ship until September 15. Maybe I should be filing the complaint against ****** ********** I'm not sure, but the 1st order, I believe, had been sitting at the warehouse, here locally, waiting to be delivered for a very long *********** had not bothered to contact me. I just know September 15 will almost be a full year since I ordered & ****** has the product in stock on their website. I've paid a fortune for the DirectBuy membership to get discounted prices & supposedly cut out the middleman & yet they can't resolve this or even be civilized about it. No phone calls, vague, short emails with a new date every month, their customer service used to be incredible & went above & beyond but this company is pathetic now! If I buy directly from ****** **** I pay double the price for something I've waited a year for. ORDER- Oct 5, 2021 ***************** Furniture$ ********

  Business Response

  Date: 08/09/2022

  Thank you for bringing this issue to our attention. Our team has been in communication with the member on a weekly basis since 6/14/2022. Our team confirmed with the member that the **** ********* order has been received.  **************** has unfortunately been pushed back and our team has informed the member as we are notified by ******* The member was given the option to wait for the order with biweekly updates or cancel this order. The member agreed to continue to wait for the Ashley ************ Due to these order issues our team offered a $150.00 credit, and the member has accepted this compensation.

  Customer Answer

  Date: 08/11/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why am I getting solicitations when i am on the do not contact list. I have never had any dealings with Direct Buy, now i am getting solicitations from Direct buy Travel.

  Business Response

  Date: 07/27/2022

  Thank you for bringing this issue to our attention. Our team has made sure the email address was unsubscribed from any of our email groups.  We also contacted the Travel team and made sure that they removed the email address and phone number from their contact list.