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Business Profile

Tour Operators

Chicago Fun.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 pairs of shoes from fun.com in two separate transactions. Their shoes are not accurately sized as the size on the tags do not reflect their true size. *** returned two pairs but gave up on the 3rd. I was told I would be given a full refund in an email but instead they gave me store credit. The customer service has been less than desirable. The time it took them to process my return exceeded the time frame posted on their website and their response email. They need to send me back $54.46 as theres no way Ill order a 3rd time from this company. They misrepresented their shoes sizes, how I would be refunded, and the time it would take to process my refund. Please help!

Chicago Fun.com is NOT a BBB Accredited Business.

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