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Business Profile

Marijuana Sales and Services

Sunnyside - South Beloit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Sales and Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the store to replace a defective vape pen. The store manager **** told me they cannot discuss returns in store and to email ********************************. I sent an email and received a reply that they do not check these emails and to fill out a return form on the website. I tried to fill out the form on the website but there was no record of my order. I called and spoke with bri ticket number ****** and she basically told me I needed to email again. I told her that I wanted a more immediate solution as last time email did not work. She told me that I might be contacted in 24 to 48 hours and they might give me a refund but she makes no promises. my order number was ********

    Business Response

    Date: 12/02/2022

    Hi ****, 

    Thank you for reaching out. Sorry to hear about your experience and that this process may not have met your expectations. 

    Our team was able to research your inquiry, #****** with success. Our records show that we were able to issue a credit to your email address, ********************** yesterday to replace the faulty product that you received. This confirmation email was sent around 4:58pm CST on 12.01.2022. 

    We typically recommend checking any filters or spam folders that are currently active in your email inbox as sometimes these messages will be flagged without you knowing. If you did not receive this email, we encourage you to simply reply to the email thread, or give our teams a call so that we can re-issue your credit or send it to a different email address of your choosing. 

    Don't hesitate to reach out if you have any additional questions or concerns that we might be able to assist with. Our teams are happy to help. 

    Warm regards,

    Customer Care Leadership

Sunnyside - South Beloit is NOT a BBB Accredited Business.

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