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Business Profile

Electronics and Technology

Orei LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called OREI and was told return to them for exchange , but told technician that it was purchased from ******* which wasn't a problem for OREI. It's been over 2 months and being told it's coming soon.

    Business Response

    Date: 11/13/2024

    We tried reaching the customer via email several times after receiving their return to obtain their order information so that we could process their refund. However, we still haven't received their order information. Please contact the customer and request their Amazon order number and we will process the refund for the return. Thank you

    Customer Answer

    Date: 11/14/2024

     
    Complaint: 22500030

    I am rejecting this response because: they received receipt from ****** that was in the return box with product. They also got an email by request of them proof of purchase and *** info. I didnt know what else they would have to have an order to get another unit.

    Sincerely,

    ****** **********

    Business Response

    Date: 11/21/2024

    I went through all of your previous correspondence and nothing included the Amazon order number. We need your order number to issue the refund back on ******. This product is not compatible with your setup and will not work for your intended use.

    Customer Answer

    Date: 11/23/2024

     
    Complaint: 22500030

    I am rejecting this response because: you received the order number from ******. What have you received? I dont know of any other order number. Please explain what you need besides what you already have ? Thank you

    Sincerely,

    ****** **********

    Business Response

    Date: 11/29/2024

    You can see in your attachment that there is no mention of Amazon order number. We wouldn't be asking you for the Amazon order number if we had this information. All you have to do is log in to your Amazon account and provide us with the order number and we will process refund immediately.

    Customer Answer

    Date: 12/10/2024

    see attachment

    Business Response

    Date: 12/10/2024

    Thank you for providing the order details. We went ahead and processed the full refund back to your account.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to return 4K@60Hz Wireless HDMI Extender up to 165 feet with IR (WUHD-165-K) OM#***** Item requires 2 HDMI cables that are not included, the item description does not say cables are required!The customer service phone number is not in service!!Lifetime tech support and free customer support buttons do ************************************* does not respond!!!!The site states that if you return an item you will be charged for return shipping AND for the free initial shipping cost!!!!!These crooks took me for $269.10!!!!!!

    Business Response

    Date: 08/22/2024

    Customer does not want the product. Please use the return label to send the unit back. 

Orei LLC is NOT a BBB Accredited Business.

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