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Business Profile

Electronics and Technology

TBI Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased TBI Hose through ****** with an extended 5 year warranty in May 2021. I have the extended warranty registration confirmation through TBI PRO ************** **** has developed a leak. Have sent multiple emails to ****************************** regarding the leak. Written to ****** regarding the same. No response from either companies.

  • Initial Complaint

    Date:06/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase two 100-foot hoses from this company that clearly advertises a 5-year warranty. Those hoses failed, and I am still under the warranty! I cannot reach anyone associated with this company, and I even registered the products upon purchase. This seems like a complete sham, and I am strongly demanding that they abide by their warranty and refund my purchase for their defective products. Photos attached.

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09.02.2020 I purchased a TBI Pro expandable garden house (3750D Fabric 4-layers flex strong latex). It had a 5-year replacement warranty. I paid $67.64 for the product. The *** confirmation # is X002HKCIGB. On 05.20.2024 I attempted to use the hose only to find that it had sprung a leak. Hence the flow out of the nozzle was significantly diminished. It is essentially un-useable. Pursuant to their warranty information, I sent an e-mail to *** on 05.21.24 and again on 05.23.24. To-date I have not received a response. I am seeking a refund or a replacement.

  • Initial Complaint

    Date:04/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/07/2021, I purchased a 100 foot TBI PRO Expand Hose from Amazon (order# ***-1450121-1855447) for $63.92. One of the main factors influencing my decision was the 5-year warranty on the hose. In April of 2024, I noticed that the hose had developed a leak. The advertising provided with the hose asked that if I was unsatisfied with the product, I should contact TBI PRO support via email. I sent an email on 04/23/2024, explaining that the hose was leaking and asked what my next steps should be to get a refund of my purchase price or to get a replacement hose. As of 04/28/2024, I have received no response to my email. Judging from the various other complaints against this company for similar problems, I want to add my own complaint immediately rather than wait for a response so that others can see the complaints mounting before deciding to purchase anything from this company.

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a hose ...which included a warranty...and the hose developed pin hole leaks . I would like the hose either repaired or replaced.

  • Initial Complaint

    Date:08/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased TBI Pro Garden Hose Expandable and Flexible - Super Durable 3750D Fabric with warranty via Amazon June 2021 for $56.11. Five (5) year warranty confirmed by ******************************* <********************************>. June 2022 hose ruptured and seeking a replacement. TBI Pro is unable/unwilling to support their product/warranty. TBI Pro initially responded that they were out of stock and unable to replace it. I periodically followed up to date without response or resolution. All receipt, warranty and issue communication attached.Thank you for your help in resolving this issue.

  • Initial Complaint

    Date:07/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 100ft. expandable hose from TBI Pro through Amazon on July 27, 2021 for $54.07, order # ***-1327310-6809041. This hose came with a 5 year warranty. My purchase was registered upon delivery using activation code 07-0FP1. Subsequently the hose developed a rupture July of 2022 so I contacted the company via their customer service portal (email) twice and called ************** leaving a message and contact information several times. Needless to say there has been no communication. I am asking for the company to honor the warranty. I have attached a copy of the warranty and product support information.

TBI Pro is NOT a BBB Accredited Business.

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