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Business Profile

Automation Systems

Verizon Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Systems.

Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 229 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received collections notices from a past due balance at this company. the account was canceled in August 2021 and all balances were $0. I have not received any communications from Verizon notifying me of any new charges on this account after the cancelation date. The bills say they are monthly recurring charges but they are all different amounts, once of which being over $3000. The only communication I have received is the recent collections notice. I have other Verizon accounts that have been paid on time and up to date each month. Had I been aware of the charges I would have rectified the situation sooner. there should have been no charges on the account after it was closed in August 2021

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised first 90 days free from date of installation due to delay of equipment. contract signed 2/26/22 installation was 3/23/22 of three units Relunctanntly I agreed to forth unit in May which also was promised 90 days free. I've been charged since ***** also being charged for a driver facing camera which I never recieved. I've called in numerous times and have been pacified with we will credit your account it takes 30 days and so on. I've requested a suporvisor and am told one will be in contyact within 24 to 48 hours to no availe. I've reached out every month and even made my june payment of $140.51 which was supposed to be my first one. Every rep has their own interpritation of what the contract states all want to help and nothing is done. I am not looking for anything free only what their reps have promised. I made a payment for ***** and am making another payment to keep subscription open. Very disappointed in Verizons business practices considering they are well established and I thought trustworthy compared to their competition

      Business Response

      Date: 12/16/2024

      Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly. Customer was given 2 free months of service as per their contract. 

    • Initial Complaint

      Date:07/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year ago I had inquired the purchase of an electronic logging device. The device was mailed out and returned by the postal service because the company put the wrong address. I contacted the company to correct the address issue and was insured the device will be sent to out. I never received the device. Over the next several months I contacted Verizon to try and resolve the issue. Was told I wouldn't receive another **** for collection. Every 2 to 3 months after the fact i started receiving bills. Every time I received a **** I gave a courtsey call to resolve the issue. Over the course of that time several cases was opened and I was told the issue was with the finance company for the device and that it will be handled. Verizon Connect **** Received 1/24/22 at 2:10 pm Spoke to representative and informed the individual that I am calling as a Courtesy call to tell Verizon that I do not have the product. Case number- ******** Placed on hold at 2:30 pm to get in touch with manager on call.2:37pm Still working on reaching someone (manager)2:44pm spoke to the manager *************************** reexplained the issue of having to pay for a product that I never received. Was told that I would have to complete a written explanation for cancellation. And no longer receive a ****. 2:57pm call ended and letter of cancellation was emailed to be returned Also told I would have a response 5 to 10 business days will receive email. And not have to pay anything or receive a ****. 3:57-letter of cancellation email was returned to resolve the problem Another **** received 3/14/22 at 1:54 pm Was told by the billing department that Diamond ***** is the account manager over the account.2:24-Called and spoke with ****** the account manager. And another case was opened. July another **** received. I do not feel I am entitled to pay anything because I never received their product to begin with which caused me to have to go with another company for services during that time.

    • Initial Complaint

      Date:06/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was hired in November of 2021, I was told one of my jobs would be managing our GPS fleet tracking account with Verizon Fleet Connect *** LLC., a GPS vehicle tracking system our company signed up with in early 2018. I was informed by the previous manager that our company had been trying to resolve billing issues with them for a couple of months before I started, as we had sold some of trucks that were using the trackers and wanted them removed from our account and not charged for them. This issue was never resolved with them. My attempts to resolve this was unsuccessful. On January 3rd, 2022, Verizon Connect disabled our online account. I repeatedly tried to contact them with zero success. On January 25th, 2022, I finally talked to our "Customer Success Manager", ************************************* about terminating our account. She told me that a cancellation form would be sent within 2 weeks. We never received anything. I've called them several times after that trying to resolve this issue, as they continued to **** us for services that we could not use, with no luck. In early April, we finally received a final ****. The amount was outrageous, almost $16,000. Since then we have opened up several invoice dispute "cases", that go nowhere. In conclusion, Verizon Connect is a company that does not care at all about their customers. Their customer service is terrible at best. I don't have much faith that this complaint will do much, as Verizon Connect is a large company, and reading other complaints with them that do not get resolved.

    Verizon Connect is NOT a BBB Accredited Business.

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