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Business Profile

Senior Living

HarborChase of Plainfield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb of this year, *************************** signed a contract with Harbor Chase Assisted Living in Plainfield. After 22 days he gave notice that he was moving out because he was unhappy with the care he was receiving. He was told he was required to give 30 days notice and pay for the following month which he did even though he moved out of the facility two weeks later. Harbor Chase is demanding he pay the one-time community fee of $3,500 even though he was only a resident for 22 days prior to giving notice. This is unreasonable and is an unfair business practice.appears . Please help *** resolve this matter

  • Initial Complaint

    Date:12/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27, 2021 I signed a contract for in-house memory care for my mother. Included in the 60 page contract are 6 pages outlining the requirement to participate in arbitration should there be any disputes.On March 14th of 2022, I sent a letter to the executive director requesting a return of rent paid. On April 7th the director called to deny the requested refund. I then asked to move this issue to arbitration as noted in the contract. She said she would have to get back to me on how to do this.Since that time I have not heard from anyone. I have called and sent letters to all of the corporate officers without any response.My family is just asking for the terms noted in the contract be followed.

HarborChase of Plainfield is NOT a BBB Accredited Business.

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