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Business Profile

Tree Services

Bennett & Sons Tree Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Bennett did some tree trimming for me and suggested that the tree needed to be strapped, but couldn't do it that day. I prepaid him 200.00 cash , to have my tree strapped and haven't seen or heard from him. My daughter has contacted him twice and he was very belligerent and said he would get me the 200.00 cash and strap the tree and still haven't seen or heard from him. Work was never done. That was over a year ago now. I am elderly and this is considered elder abuse. I can and will report him to the state if necessary.

    Customer Answer

    Date: 07/27/2024

    My daughter contacted him twice last year, I can't give you an exact date, but she did contact him and he was very mean and cussing at her, stating he would bring me my **** money and strap the tree for free.  All I want from him is my $200.00.  

    Business Response

    Date: 08/15/2024

    I'll get over there by the end of the week to get this taken care of.

    Customer Answer

    Date: 08/16/2024

    He has said that before and nothing was done. I would like the refund in the mailbox on the door. I do not wish to speak to him. I will not accept the resolution until the refund is received.

    Thank you for your help. Hopefully I receive my money back

     

     

    Customer Answer

    Date: 08/25/2024

    I have not received any refund from Mr. bennet as if 8-25-24. 

    Business Response

    Date: 09/18/2024

    Owner stated to BBB that he had gone to the customers house back in August and did the work.  

    Customer Answer

    Date: 09/19/2024

    He did not come to my home and do any work. He owes me $200.00. He is a liar. I am home all day. 

    Customer Answer

    Date: 10/17/2024

    Bennett at some point without my authorization or notification put a strap on the tree. I did not want that I wanted my money back. So this is an unauthorized step on my property.  I am not happy with this man and business. I want a cash refund of my $200.00

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