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Business Profile

Electronics and Technology

O&M-Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 12/24/2022 an open box ******* galaxy s20 ultra 5g carrier *unlocked* for $398.73. It was not unlocked so they told me to send it back for a replacement that was unlocked because they made a mistake. They said when they received it it had a crack on the screen, when I sent it back it was not cracked. They said if it was cracked from shipping they wouldnt do anything about it but send me back the same cracked locked phone. But changed thier mind and said they would try to unlock it and if they couldnt the would send a new unlocked replacement. I recieved the phone today 2/3/2023 and they did NOT unlock the carrier nor did they send a replacement. So I'm out of almost $400 and dont want anyone else to go through this with this company as well.

    Business Response

    Date: 02/28/2023

    ************************** reported via email

    Customer Support Specialist Mon-Fri: 10 AM 5 PM CST Sat: 10AM - 1PM CST Sun: Closed

     


  • Initial Complaint

    Date:06/30/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2021, I purchased, and O&M Electronics **** ********, ********, sold me, what was supposedly a BRAND NEW ******* Galaxy S10+ 1 terabyte phone to the tune of $741.99. Recently the phone started having battery and speakerphone issues, so I contacted ******* regarding such issues on a device that should have had a 1 year, from date of purchase, manufacturer warranty. I found out through ******* that the phone was in FACT NOT NEW and actually activated, as well as the device warranty, in 2019. I said this can't be as I purchased phone BRAND NEW in July 2021, and have receipt to prove so, which I provided to *******, and they advised they'd pass along to their investigation team. After contacting *******, I contacted O&M Electronics, of course the young lady who took my call advised no one (management) was available to take my call, so she took my name and number and advised someone would reach out to me within next 24 hours. No one had returned my call, so I called O&M back...same young lady remembered me calling and advised she was connecting me to a supervisor. Instead, I got a voice mail for which I left a message, and if course no one has returned my call. I've since tried to call back from 2 numbers I initially left for them to be able to reach me, and from both lines it rings once, and then a message comes on and says, "the number *************) you've dialed cannot be reached from your calling area. The numbers were reachable before my complaint call, and my call back, so why not now? "So, they're blocking any calls so as to NOT address customer complaints. I'm requesting a full refund as resolve to this SCAMMING issue.

O&M-Electronics is NOT a BBB Accredited Business.

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