Reviews

This profile includes reviews for Allied Van Lines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allied Van Lines

  215 W. Diehl Road Naperville, IL 60563

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  Allied Van Lines

  PO Box 4403 Chicago, IL 60680-4403

Review Details

• Review fromRichard T

  Date: 01/26/2024

  1 star
  On Dec 27, 2023 Allied Van lines came to our home in ******** to pack part of our belongings. On Dec 28, 2023 they came and packed our belongings into the truck. The truck arrived at our new home in ******* several days later on January 4. Upon unpacking it was found that two items were missing. A computer chair and a box containing a computer, printer, and accessories. The driver found that he had misdelivered the chair to another address and was able to retrieve it and deliver it the next day. The box with the computer and printer was never found. Allied put a trace on it and after 3 weeks determined that it was lost and offered me $350 for the box since they did not pack it and could not confirm what was in the box. However, on Dec. 27 when the packers were at our home, the man packing the kitchen saw me packing the computer. I was about to try and put the monitor into the computer box when he said no, let me put that into a dish pack to make sure the screen does not get damaged and he did that. So someone affiliated with Allied saw me packing the computer box. The fact that Allied "lost" a box that was clearly marked as computer and printer and acknowledged misdelivering part of our belongings to the wrong address makes one truly question what happened to the computer box. When we booked Allied we took the $125,000 insurance policy with no deductible. Now they are offering a flat fee of $350 for a computer and printer. The fact that Allied misdelivered at least one item and lost another item seriously brings into question the quality of service and integrity of this company. These mistakes were made by Allied, not me and offering a mere $350 is unacceptable especially when one of their own workers saw me pack the box. I would advise anyone from using Allied Van Lines and suggest you use a more reputable company.

• Review fromBrad M.

  Date: 08/09/2022

  1 star
  Gave us 2 days notice they would be showing up one day early to pack, which forced us out of the house when we were not ready and to get a hotel. They would not compensate us for this.Verbally guaranteed to deliver within 3-5 days of the front end of the delivery window but did not actually deliver until 7 days outside the 2 week window. Part of the shipment was left behind that then took 8 weeks for delivery. We were only compensated for the initial delay since the rest was considered a partial delivery. Still missing over $1000 worth of stuff.Communication was horrible throughout. They would rarely respond to phone calls once they had our stuff, our move coordinator was *** for the final 4 weeks, and we were absent any updates at all unless prompted.the only way our experience could have been worse is if they lost all of our items.

• Review fromSusan Z

  Date: 05/26/2022

  1 star
  I called this company because they had GREAT REVEIWS!! I left a message and received a call from someone who was clearly working from home and multi tasking. When i asked for a supervisor I was put on hold and then hung up on. I called back 3X and it was the same each time. DO NOT USE THIS COMPANY...I was trying to set up a cross country move...I can't imagine how bad you would be treated if you had a problem. All the agents do is apologize...but DO NOTHING!