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Business Profile

Mailing Services

UPS Store #837

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a mailbox earlier this year at a local *** to receive letters and parcels. There have been numerous incidents of concern: Two packages from vendors that claimed free delivery have required additional postage up to $10 at the time of pick up (Cheeky *** and an independent book vendor). Additionally, multiple forwarded packages have been returned to sender with no reason. Furthermore, the store does not notify about receipt of packages at times, yet claims messages were sent.

    Business Response

    Date: 06/26/2022

    Dear ***********************,
    We are truly appreciative of your continued business and loyalty.  As we have tried to explain to you directly, it seems the issue is occurring with vendors who are sending you packages via **** ****************************** as their carrier.  Specifically, the package sent by Team Cheeky via **** required a payment of $10.84 at time of delivery to ****, which we paid on your behalf to accept the package.  For us to release the package, we needed to collect $10.84 which was explained as being an unpaid portion of the postage.  Thank you for reimbursing us the amount paid to **** so that we could release the package to you June 24th, 2022.  As to why this additional postage was charged, Team Cheeky would need to contact **** directly to get more information, as they were the shipper and it was on their account, we are not able to get access to this information. 

    To help prevent this type of miscommunication in the future, going forward we will no longer accept packages requiring any form of payment from us on your behalf.  If there is anything else we can do, please do let us know.

    Sincerely,
    The *** Store

UPS Store #837 is NOT a BBB Accredited Business.

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