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Business Profile

General Contractor

IBuild, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We agreed to a 2.5 bath renovation project with iBuild in October 2022, with work beginning in November 2022 and estimated at that time to take 5 weeks. Work is not yet complete in May 2023, close to 7 months later. The team are unresponsive, unable to provide a schedule to complete work, there have been numerous no-shows and there is still no clear plan to resolve outstanding items. In addition, many items are not as outlined in the *** or not finished to the expected standard. Contractor seems unwilling or unable to complete outstanding work as outlined in the contract, and is no longer communicating in a timely or professional manner.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IBuild constructed a back deck for us in 2020. **** the owner had done a lot of work for us previously and verbally guaranteed his work. The Cedar deck was VERY SQUEAKY and we called him to fix it. He has been saying he would come out and fix the problem for 3 years.

IBuild, Inc. is NOT a BBB Accredited Business.

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