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Business Profile

Towing Company

Rapid Recovery Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business towed my car from my apartment complex.Where I have a permit to park and it was valid and shown at the time of tow.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed by Rapid Recovery *** in ********** on March 11, 2025, from my job. I have a 2024 Jeep Compass. Rapid Recovery *** was careless when towing my vehicle. As they put my SUV on their tow truck I saw them drop my vehicle two times when attempting to lift my SUV on their tow truck. When I received my SUV back in my possession my car was making a funny grinding noise and the front wheels are wobbly.

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PARKED MY CAR IN THE BACK OF MY APARTMENT BUILDING. I HAVE A STICKER ON THE CAR, BECAUSE I PAY FOR PARKING. THEY TOWED MY CAR BECAUSE THEY SAID I PARKED OUTSIDE OF THE YELLOW LINE. I WOKE UP AND SAW THAT MY CAR WAS TOWED AT 11PM . I PAID TO GET MY CAR BACK FOR ******. NO PROOF OR EVIDENCE THAT MY CAR WAS PARKED OVER THE YELLOW LINE. NO PHOTO TAKEN. HOW DO I KNOW IF THEY ARE LYING. THIS COMPANY HAS NEGATIVE REVIEWS ALREADY, STATING THAT THEY ARE SCAMMERS. I IMMEDIATELY GOT A RIDE TO THE *********** IN LESS THAN AN HOUR AND THEY ARE CHARGING RIDICULOUS PRICES.

  • Initial Complaint

    Date:03/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/1/25 6:45am- I had to be at work at 7am. I walk out to my car being towed from the spot Ive been parking in the past 3 years. The week of 2/3/25 was the first time they towed me, which was for a valid reason. 3/1/25 First they tell me I had no sticker, I reply why did it take 3 years for you to notice (which I have a sticker, its just their way of BS). So the new reason was 2 of my tires were touching their property. I was in my driveway, next to my building parked like always. I have to avoid the parking pole next to our building. I was not in their way. I was not in anyones way. We never have any issues in my lot, or the one next door! This company STEALS cars and needs to be put out of business. They cant just go around taking peoples cars like this, then charging $240 for 2 hours. They dont play fair. They are literally robbing people. The reviews you find about this company on ******, and the BBB are all the same. Everyone is literally complaining about the same thing, yet nothing has been done. Ive never in my life filed a complaint about a business, but this is downright not right.

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 20 2024 my car was towed from a church parking lot while I was away to get a sensor to repair it. The tow driver spoke to someone who informed him I was on my way back to move the vehicle and told him I had 5 minutes to move it. My problem isn't that they towed it. It is how they towed it. The vehicle is a 2008 ***** es350 front wheel drive and the front of the car was facing the parking block. The tow driver pulled my car from the driver side front wheel to straighten it so he can tow it and was witnessed doing so. I arrived at the tow yard requesting to speak to the driver to confront him on how he towed it. Long story short the steering linkage was damaged and I had to get another tow company to tow my car home as it was now inoperable. Will be calling the **************************** Police to have them investigate the matter. I understand they have a job to do but it should be done properly. I will seek reimbursement to repair my vehicle.

  • Initial Complaint

    Date:07/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone named peaches! That is employed with ivy Park homes on South side of *******. My receipt and the officer told me that this person called to have residents and one guest five total towed at *******am Saturday morning. My vehicle has All proper IL requirements. This supposedly private community contracted with this crooked so called tow company the tow trucks are unmarked. I'm having my vehicle inspected of their is any damage. I notified my attorney after I made the Po report. Ivy Park their employee need to reimburse. No reason to have towed my vehicle and then tell me y'all are closed due to them not answering their phone, A police report was filed, how was I to know the property employee called to have my vehicle towed. I'm so sick of hating subhumans. Both these places should be fined, they gone mess with the right person.

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a disabled Veteran, I was dropping off my granddaughter at my daughters ******************************************************** have a handicap ***************** plates display and I get out to get the parking permit & less than five minutes I turn around my truck was gone. The company charge me $240 to get my truck out. I feel I was wrongfully tow and I want my money back. The parking lot wasnt fulled and there are noticeable parking areas for people with disabilities. I mail the complaint to the *********************************** and they couldnt doing nothing for me and told me to contact you.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Towed car and charged despite the person driving it had a handicap placard that was not properly displayed. Showed evidence of placard but all they wanted was to charge. They patrol the parking lot and grab cars within 5 minutes. And dont care if you have a legitimate placard to park at handicap. Very discriminatory.

  • Initial Complaint

    Date:05/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was taken with my sticker clearly displayed on my car. My axel is broken, my car was backed in straight, the lines are diagonal, the space I was in is too close to the gate to park diagonal. The car wasn't there a whole 30 mins. This is now the 2nd time these people have stolen my car from behind my house at ******. Also the man that answered the phone was very rude, when I called to asked if they had my car he said. "Yeah you was parked bogus as hell" Then proceeded to say if I want my car back to come pay them, then pay an additional fee for them to bring it back. There is no way these people should be allowed to just take cars off of private property that display the sticker that we pay for monthly.

  • Initial Complaint

    Date:05/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/08/24 my vehicle was impounded From My apartment parking lot at ********************************************.. because they say it was double part, but I have an agreement with my neighbors that we move over because my parking spot Is smaller than the rest then I contacted my landlord and he said he has no contract with This business so they shouldnt be towing out of our lot, but they refused to give my vehicle back Until we paid the tow.. My landlords contact information is **************

Rapid Recovery Inc. is NOT a BBB Accredited Business.

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