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Business Profile

Security Shutters

National Security Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/13/23, a salesperson from National Security Solutions received a $500 deposit from me for 3 security screens and one security garage door. After some thought, I canceled the order on 06/14/23 requesting my $500 to be returned to me. I have yet to receive the refund. When I spoke with the salesperson on 06/15/23, he said, "I should give him the $500." I was confused and shocked ??. I'm a 77yo female who has been taken for a fool and taken advantage of. I have called National Security Solutions every day and have been told they are going to drop off the $500 check at my house. It has not happened. Please help me.

    Business Response

    Date: 07/24/2023

    Good afternoon,
     
    I spoke to two people at BBB regarding ******** (if this the complaint from Ms ********* I told them what transpired and that she had received her check and had cashed it.  I had no idea that National Security had been suspended.  
     
    I would love to keep the two businesses in good standing and I look forward to speaking to someone about this matter.
     
    Thanks,
     
    ***********************

National Security Solutions, LLC is BBB Accredited.

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