Complaints
This profile includes complaints for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6,411 total complaints in the last 3 years.
- 2,657 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# W646736 Sears parts direct.I placed an order for a water filter and an air filter totaling $121.06. They never shipped out the water filter claiming its out of stock. And the air filter was delivered to the wrong city. I live in sunrise it was delivered to Ft. **********. I called and they said they would refund me the total amount. As of today I have only been refunded for the water filter in the amount of $74.54. The remaining balance including shipping in the amount of $46.52 still has not been refunded. I called and the agent says the back office is working on it. It's been three business days and still no refund or email confirmation for my remaining refunded balance.
Business Response
Date: 04/10/2025
***********************************
April 10, 2025
Customer Relations
**********************
************************************************************
*******, *******; 60611
Reference File # ********. **** ******
Dear BBB Customer Relations;
We have completed our investigation into Mr. ******* complaint regarding the fulfillment of his order with Sears Parts Direct.
Upon reviewing the details of the complaint and confirming with our Parts Direct team, our records indicate that Mr. ****** requested the cancellation of his order due to delays caused by the manufacturer. While we sincerely regret any inconvenience this may have caused,please note that such manufacturer-related delays are outside of our direct control.
As Mr. ****** did not receive the part that was shipped, the following refunds were processed to his MasterCard:
04/10/2025 $17.32
04/09/2025 $14.99 (Shipping Charge)
04/02/2025 $74.54 (Backorder Cancellation)
04/09/2025 $14.21 (Shipping Error)
Based on these actions, we believe we have addressed Mr. ******* concerns and fulfilled the requested resolution.Therefore, we consider this matter closed.
We sincerely apologize for any frustration ********* may have experienced and appreciate the opportunity to resolve his concern. At Sears Parts Direct, we remain committed to delivering timely and effective service to all our customers.
Should you need any additional information,please do not hesitate to contact me directly at ******************************************************************************.
****** ******
Regulatory Complaints Specialist
******************************************************************************Customer Answer
Date: 04/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sears Appliance Services were called and paid $752.03 on January 31, 2025 for repair on the labor and parts of a washing machine. On 2/5/2025 the parts arrived at the house. An appointment was set for 2/11/25. The repairman never arrived. Another appointment was scheduled for 2/27. No repair person arrived. I cancelled any future appointments because of their unreliability and the need to have the washing machine repaired. I requested a refund on 2/27 and was told to wait for 21 days for a resolution. Subsequently, I have called Sears Repair Services several times and I have a gotten recorded AI messages named "********". I did speak to an customer service person, *******, the week of April 1 who told me I was to receive a refund of $569.07 because I kept the parts to the washing machine that I paid for on 1/31/2025. I want my money refunded for services never rendered.Business Response
Date: 04/14/2025
Please see the attached responseCustomer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number: *************** Sears ************ visited our home on Jan 30, 2025 and ordered three parts to repair our dryer. The parts arrived and the service technician returned to our home on Feb 4 to install the parts. On Feb 4, the technician realized that the parts he ordered would not help and that he had misdiagnosed the issue. He informed us that we would be credited for $472 for the unused parts, which he took with him when he left. (Note that the issue was that we needed to replace the dryer circuit breaker, which we did later that day using another company.)We have yet to be refunded the $472. We have escalated the claim with Sears ************ and have called weekly for the last 6 weeks. Each time, we are told that the company has one week to address the escalated issue. Each time, we wait a week and are told that the clock reset the prior time we called. We have asked to have a supervisor contact us to resolve this issue and have been promised a phone call that has never arisen.Notes: On Feb 21 we called and the refund request had not been initiated so it was on that date. We were told that the refund would be issued within 14 days. On March 6, we were told that the claim was filed on Feb 21 and that Sears had 21 days to respond. On March 17, the matter was escalated to a supervisor and we were told we would hear in 7 days via email. On March 25, we were told they meant 7 business days and not 7 days. On April 7, we were told that the 7 days expired April 8 and to call back on the 9th.We would like our refund ASAP and do not know how else to proceed so are turning to the BBB for assistance.Thank you!Business Response
Date: 04/14/2025
Please see the attached response.Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On march 29 2025 I paid a technician from Sears home Services the amount of $776 for repairing my Kitchen Aid dishwasher. This amount was paid by cheque to cover parts and labor. The work was scheduled on 5 April 2025 but after many tried I havent been able to speak to someone from Sears home services to resolve this issue. All my contacts have been online through a link provided by Sears but unfortunately I havent been able to speak to human. Could you please assist me resolving this issue.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order this part for my stove in Jan and every time I try to get a update on when it's going to arrive it tell me it's in process but there no tracking update. They took my money but I have no product. There is no number with a live person to cancel order it just responds it's in process it's been over 3 months. Either give me what I paid for or at least let me cancel and get my money returned.Business Response
Date: 04/10/2025
***********************************
April 10, 2025
Customer Relations
**********************
************************************************************
*******, *******; 60611
Reference File # ********. ******** ********
Dear BBB Customer Relations;
We have completed our investigation of Ms. ********* complaint regarding her dissatisfaction with the fulfillment of her order from Parts Direct and the related refund process.
After reviewing the matter, we found that the part Ms. ******** ordered are currently on backorder from the manufacturera situation beyond our control. At Ms. ******** request, her order has been canceled, and a refund of $168.93 has been issued to her card ending on 3992. The refund was processed on April 10, 2025 Please note that it may take 15 business days for her card issuer to post the refund to her account,depending on their processing times.
We sincerely regret the inconvenience and frustration this situation has caused Ms. ******** We appreciate her patience and understanding throughout this process. As we have addressed her concerns and provided the requested resolution, we have now closed our file on this matter.
We apologize to Ms. ******** any inconvenience caused and appreciate the opportunity to address this matter. Should you have any further questions or concerns, please feel free to contact me at ******************************************************************************.
Sincerely,
****** ******
Regulatory Complaints Specialist
******************************************************************************Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I scheduled an appointment with Sears Home Services (SHS) to repair my oven. The first appointment was 1.31.25, which they cancelled. I was gone for 15 days. A repair tech came on 2.21.25 to access the problem. He misdiagnosed the issue and ordered the incorrect part **************************** The part was mailed to my home. Another repair tech came on 3.3.25 to complete the repair and realized the first ****** misdiagnosed the problem and the 2nd tech ordered the correct part (Range Safety Thermostat) & took the ************************** The cost of the 2 parts had different prices. The ************* was $148.77 (including tax) & the Thermostat was $20.65 (including tax). I was told by Tech #2 that my credit card would be credited for $128.12 within 14 working days. That didn't happen. The second part arrived at my home, in the meantime. I then had 5 appointments to complete the job. All 5 appointments were cancelled by ***. I ultimately hired another company to complete the repair. The appointment situation was a joke. I then called to see why I hadn't gotten my refund of $128.12 and was assured that I would get it in 14 working days. I did not get it. I called again today and received the same assurance but have no confidence that it will happen. The service ****** would not provide me an email to confirm the refund or even our conversation. I would like the BBB's help to obtain my refund and grade down the service of this company. I have original documents if they are needed.Business Response
Date: 04/16/2025
Please see the attached response.Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/19/2024 Sears service technician call to service refrigerator which required a new compressor.He did suggest different options to replace the compressor or purchase a new refrigerator,He also made me aware that if he replaced the compressor there was no quarantee how long it will last.I decided to purchase the LG compressor.The technician ordered the replacement.After further thought I decided to purchase a new *************** January I received an email or text from Sears stating I needed an additional part at my expense.I received the compressor at my residence,I had to wait for the other part.After the second part arrived Sears contacted me to set up the service.I contacted Sears to cancel service I decided to buy a new refrigerator.On 12/19/2024 my **************** credit card was charged ******.I contacted Sears to pickup and return both parts but I was informed that would be my responsibility.This became a customer service nightmare.I eventually shipped both parts on 2/3/2025 to ******* IL.I received confirmation that it was delivered on 2/4/2025 at 8:54 ***** of March 29 2025 I have not received a credit of ****** to my credit card.I have contacted Sears Recovery 75 times to get my refund I was told it would take 7-21 days to process, I continued to call on a daily basis every call I kept getting extension now Im getting a voice recording and they are no longer available.Please assist me with recovering my refund.Business Response
Date: 04/07/2025
Please see the attached response.Initial Complaint
Date:03/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an appointment for them to come and service my lawn tractor on March 27, 2025. In an email it said ****** would be coming between 8am-10:11am. No one showed. I tried calling them and AI answer and could not help me. By the afternoon they changed the email to them coming between ********** explanation. This is not the first time they did this. I am furious that I am unable to talk to a human.Business Response
Date: 04/08/2025
April 8, 2025
Customer Relations
******* **********************
**************************************************************
***********************
Re: **** ********
File Number 23126058
Dear BBB Customer Relations:
We have completed the investigation of Mr. ********* complaint regarding the delay he encountered in having his Husqvarna branded tractor repaired.
Our records indicate that Mr. ******** does not have an extended warranty covering his tractor. We were able to send a technician to his home on April 7,2025. The technician noted: Lawn mower/tractor will not start - no power - Verified battery and ignition system. Customer compared ********************** cost to a new appliance and chose replacement - Prefers a new unit over repair.
With that said, since no further assistance/repair is needed, we have closed our file.
We apologize for any problems or frustrations that Mr. ******** may have experienced. We appreciate the opportunity to address this matter.
Sincerely,
***** ********
Regulatory Complaints Specialist
********************************************************************************Customer Answer
Date: 04/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Someone finally show up and repaired my tractor.
Sincerely,
**** ********Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a warranty claim for my washing machine with sears *************). At this point I am being scammed, as sears is making no good faith attempts to replace my washing machine. On 3/1/25; 3/10/25; and 3/22/25 I was promised delivery of my washing machine. All of the three scheduled dates were part of Sears deception to not delivery my washing machine. On these dates the delivery company informed me that the washing machine was not provided to them by sears to deliver. Sears did not have the decency to inform me of their lack of providing the washing machine to the delivery company. In addition to filing the claim, I spoke to ***** ***** ****** Valero, and skylor who all gave me problems to provided a washing machine that paired with my drying machine. This was another antagonizing tactic of sears to prevent delivery of my washing machine. Since I have filed this claim (February 2, 2025) I have been spending no less that $20 per week on laundromats, as well as dry cleaners due to some clothing that needs to be placed on delicate cycle. During this time four small children began to get rashes from the clothing, causing to have to switch to a laundromat even further away (more inconvenience). Furthermore on these three deceptive delivery dates I had to pay babysitters for four small children. At this point I have been past the point of inconvenienced, I am being robbed. If sears cannot provide to me my replacement washing machine that I am entitled to as a paying customer of their warranty I am herby recommending and demanding that sears close down immediately. Furthermore if sears is not going to provide me with my washing machine the New York State Attorney General and ************** Department of Consumer Affairs needs to be notified immediately to prevent scandals of others and stop this behavior of sears. I need to speak with the director of Sears warranty section to facilitate getting my replacement washing machine delivered.Business Response
Date: 04/08/2025
April 8, 2025
Customer Relations
******* **********************
**************************************************************
***********************
Re: ****** *****
File Number 23111256
Dear BBB Customer Relations:
We have completed the investigation of Mr. ****** complaint regarding the delay he encountered in having his GE branded washer delivered.
Our records indicate that Mr. ***** has a Sears Protect Home Warranty covering his washer. He was authorized a replacement washer valued at $761.99. According to our records, Mr. ***** received delivery of his replacement washer on April 4, 2025.
With that said, since we authorized for Mr. ***** to receive a replacement in accordance to the terms and conditions of his coverage, we have closed our file.
We apologize for any problems or frustrations that Mr. ***** may have experienced. We appreciate the opportunity to address this matter.
Sincerely,
***** ********
Regulatory Complaints Specialist
********************************************************************************Initial Complaint
Date:03/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SO ******** dated November 19. Refund request for the cost of compressor covered by manufacturer's warranty ($497.89) and returned unused parts, yellow labeled and picked up by technician - evaporator ($109.64) and dryer assembly ($248.29). Got confirmation from service department and contacted billing department twice with now response.Business Response
Date: 04/08/2025
Please see the attached response.Customer Answer
Date: 04/09/2025
Dear Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Appreciate your help!
Sincerely,
******* ********
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.