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Business Profile

Handyman

Mr. Handyman of Grayslake and Glenview

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mr. Handyman of Grayslake and Glenview's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr. Handyman of Grayslake and Glenview has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2/15/24 I deposited $850.00 in the hand of Mr. **** *********************** the representative of Mr. Handyman of Grayslake IL. As a part of the cost of a job I had asked him to perform. This job has never performed. 6 days later I asked the company to return my money. They didnt want to do so, and regardme to Mr. *********************** their representative. Many times I called him and repeatedly wrote him asking to return my money, and he, sarcastically talked to me, refusing to return my money back. Eventually I warmed him to complain to the authorities about him. He said I wouldnt ever do it. Here Im complaining and hope you can Help me recover my money and warn others not to fall into such a dis honest company and its representatives such as Mr. *********************** Thank you in advance God bless you. ***********************

    • Initial Complaint

      Date:12/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31, 2023, I scheduled an appointment with Mr. Handyman of Grayslake regarding installing new windows in our home. **** Morehouse and one of his associates arrived at my home to discuss new windows. Upon talking with Mr. *********************** I thought we were getting a good deal so I put a deposit of $2,500. my contract with him does not state that I would loose my deposit if I changed my mind nor did he mention this verbally. Later on that night upon watching cable showed that Window Works was offering a better deal. So I called the next day November 1, 2023 and spoke with ****** at Mr. ********************** informing her that I wanted to cancel my contract because I was going with another company that offered a better deal. **** *********************** called me and told me he was not obligated to return my deposit and was not going to return my deposit. But he would match the other company offer. Upon trying to communicate with him and realizing that I wasn't getting no where with him I contacted the law of ************************************************** through Legal ******* and spoke with attorney *************************. She reviewed my contract and was in agreement with me that there's no reason for him to not return my deposit. She prepared papers and served him on November 16, 2023. He contacted her and informed her that he still was not returning the money. So **************** recommended that I file a complaint with BBB, file a complaint with the ******** ************************* and file a complaint to have him summons to small claims lawsuit.We deserve to have our money returned because his own contract does not state that I would lose our deposit. I'm on disability and I don't have money to just throw away. Please help me!

    Mr. Handyman of Grayslake and Glenview is NOT a BBB Accredited Business.

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