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Business Profile

Bed Bug Removal

Bed Bug Docs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed Bug Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could leave zero stars I would. I had two heat treatments and a year of chemical treatments and still have bedbugs. Over two years of dealing with this problem and there has been no solution. We were told the heat treatments failed because of clutter only after I complained after live bugs present following the second heat treatment, but in their paperwork, they state that if the home isn't ready upon walk through, they won't complete the heat treatment and will charge $300 for rescheduling. So if it was my error, why wouldn't they reschedule the treatment for more money? Now I am more than $3000 poorer, many bedbugs richer, and still need to find a way to deal with this problem.

  • Initial Complaint

    Date:12/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a contract with Bed Bug Docs for a series of four pest control treatments for which the second was not done. No one showed up as to why no second treatment has been done, and I have been unable to establish contact with them via either phone or email.

Bed Bug Docs is NOT a BBB Accredited Business.

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