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Business Profile

Process Server

Northshore Process Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

This profile includes complaints for Northshore Process Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northshore Process Service has 2 locations, listed below.

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    • Northshore Process Service

      1555 Sherman Avenue, #301 Evanston, IL 60201

    • Northshore Process Service

      3000 Dundee Rd. Northbrook, IL 60062

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled the service before it was done. They are stating they will keep my money and it is non refundable. This is stated nowhere on their website and I am requesting a full refund as services were not yet rendered.

    • Initial Complaint

      Date:06/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/25- initial call, was told to send an email to northshore process with the details (address, name of tenants, and mail a check for $145. We did that right away Called again on 4/27, They said they didnt get our email so we resent again on 4/27 (but they cashed the check)I followed up again on 5/5, no response or follow up from Northshore Then again multiple times every few days I called and each time was told that the tenants weren't answering the door when they went to serve the notice and that they would keep trying.I followed up again on 5/24, was told that they exhausted all attempts to serve the notice but they said for an extra $450 they would do surveillance and stay there until someone came home or answered to guarantee the service within a few days. Check mailed for $450 that day.I followed up again on 6/8, and was told that they were having a hard time opening my attachment in my email and for me to resend the attachment. I was confused and didn't know what they were talking about as I was never asked to send an attachment of any kind. The guy proceeds to tell me that they can't give legal advice and that I have to prepare the legal 30 day notice and email it to them. This was the first time anyone told me that. So from 4/25 until 6/8, despite being lied to multiple times that they were making attempts to serve, not even ONE attempt was made because they didn't have the notice from me.... BECAUSE I was never asked to prepare the legal notice prior to 6/8, So there was literally nothing to serve....It is now 6/16, we paid $595 and the tenants still havent been served.

    Northshore Process Service is NOT a BBB Accredited Business.

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