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Business Profile

Auto Repairs

Midas Auto Service Experts-Elmhurst
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BBB Accredited BusinessA Rated by BBB

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1

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  • Tanya R

    Date: 10/03/2024

    It was a little before 4pm while my daughter was there, so she had to call a lyft to get back home. Midas doesn't close until 6pm, they stated they are closing the shop and they made my daughter stand outside the establishment in the rain until the lyft arrived They kept yelling and speaking in a foreign language that the sunroof worked before they don't know what happened as if blaming my daughter because the sunroof was the same as it was when we dropped it off, even though they stated that they did not look at the motor, mind you my daughter is 32 and a driver on my insurance so it was not something she did, she just simply tested the sunroof before leaving Midas.Midas states to *********** that the issue is electric so they are running scans, this is Thursday. I stated to Silver Rock, it is the motor and needs to be replaced. I put in a vendor complaint because I stated they Midas may not be capable of fixing my sunroof and they are playing games. I asked if I could get my vehicle and take it somewhere else or to a dealer because I felt like they would damage my car. Silver Rock says no it is still an open claim. I'm like they did not fix the issue so why are they getting a second ********* not Midas states they ordered the part, but they can't find it. So I asked Silver Rock how did they "order" the part but at the same time they "can't" find the part. I called myself to a ******* delivership if they had the parts I was needing, they said that it was in stock. I kept insisting on taking my car somewhere else because they were stalling because they were incapable of repairing my car and Silver Rock kept saying no, and if I took my car they wouldn't pay for the claim and that I couldn't open a new one for the same thing.I tried calling Silver Rock again Friday, September 27th and was told that someone would reach out to Midas and that had until the end of day Friday or the claim would be cancelled and that Saturday I could go get my car and take it somewhere

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