Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paired with them by ******* to develop my website. The website was extremely sub-par. It had descriptions in the wrong areas and incorrectly placed photos. Despite very specific directions from me, the changes were not made. They would not get back to me in a timely manner and did not respond to any of my feedback. I attempted to dispute the charge and they threatened to sue me. I ended up paying for a very unprofessional website which I never ended up using.

  Business Response

  Date: 09/22/2024

  Dear Better Business Bureau,
  
  We appreciate the opportunity to formally address the complaint filed by Ms. ***** *********. 10com Web Development steadfastly upholds the principles of transparency, excellence, and integrity in all business dealings.
  
  Upon thorough examination of the complaint, we present the following facts, substantiated by clear evidence, to underscore the lack of merit in the claims:
  
  Documented Client Approvals and Satisfaction: Throughout the project timeline, Ms. ********* consistently provided affirmative feedback and approvals. Notably, on March 16, she acknowledged the quality of our work, stating, "Thank you so much. Your team did an excellent job. These all look amazing!" This commendation was reiterated in subsequent communications, including approval of the logo on March 25 and the business card and letterhead on April 2. Her satisfaction with the website was expressed as "perfect" and "very satisfied" on March 16, with a continuum of positive endorsements leading to the website's final approval and transfer on April 17.
  
  Completion and Delivery of All Contractual Obligations: All project deliverables, namely the website, business card, and letterhead, were completed and delivered as per the contractual agreement. The final product was duly transferred and activated on April 17, aligning with Ms. *********** directives. This sequence is corroborated by the attached timestamped and dated communications.
  
  Groundless Credit Card Dispute: Despite the clear documentation of approvals and delivery, Ms. ********* initiated a credit card dispute under the guise of 'not received.' Our records conclusively establish the fulfillment and delivery of the package purchased, rendering her claim not only baseless but also an attempt to defraud the company. Such conduct constitutes a breach of the contract and demonstrates bad faith.
  
  Unfounded and Damaging Allegations: The claims presented by Ms. ********* are devoid of merit, as substantiated by comprehensive documentation of her satisfaction and project approvals. These allegations appear to be an effort to unjustly harm the reputation of our firm, which is predicated on delivering superior quality and maintaining integrity.
  
  Over-Delivery and Good Faith ************ The service package purchased entitled Ms. ********* to a 4-page *** web design; however, we exceeded expectations by delivering a 5-page website. Furthermore, despite the project's completion and approval, we accommodated additional client revisions in good faith at no extra charge, underscoring our commitment to client satisfaction.
  
  Given the comprehensive evidence provided, we expect this unfounded complaint to be withdrawn promptly.