Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have problem with ****** their tutor scamiing my computer he is onel one has access we have lessont trow team ****** he send me file to do exreise to it first it was good untill he begin blooking my gmail and an stop to creat othe **** he bloked my portfotio and and actully raducaliate my life i have desabilty i cant use doctor portal to make video appintment wih him actually cant do nothing when i compline to wazynt when they hear i have desabilty they hang up a phone

  Business Response

  Date: 07/27/2023

  In looking into this, it appears that this user initially contacted ********************** Customer Support in November 2021 to make a report.  ******** was provided at that time, an investigation ensured, and the user's account was closed, per her request.  This user contacted ********************** Customer Support again in January 2023 and she was again provided potential avenues to resolution.
  
  There is no indication that Wyzant was hacked or compromised and as such, Wyzant has no means to take action.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this site perfectly fine but now I have this issue when I log in: Wyzant has closed the account associated with the email ******************** Please call Wyzant customer support at ************** if you would like to change your account status and continue using Wyzant. I reached out to the number listed and the agent told she cannot provide details as to why its closed and she was escalate my profile to another team. I asked if they will reach out and she couldn't provide me a definitive answer. I have also emailed multiple times. I have been getting help with a tutor, who has been helping a lot, with my work. They received an email saying a message from myself isn't legit, which I do NOT appreciate. I am a college student simply seeking help with improving my writing. I would really appreciate it if someone could reach out to me at the number provided or email me to reopen my account.

  Business Response

  Date: 10/13/2022

  This users account was removed in accordance with Wyzant's terms and conditions, available on wyzant.com, which were agreed to when creating an account.  Wyzant reserves the right to remove users in violation of these terms, as well as to not to facilitate continued services.  As such, Wyzant has chosen not to provide an account for this user going forward. 
  
  

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18190189
  
  I am rejecting this response because: Wyzant has not provided me with any reason as to why my account is closed. It is discriminatory to refuse to do so. I would like a reason as to why my account is closed and why  I cannot make future accounts. Thank you.
  
  Sincerely,
  
  Ky C

  Business Response

  Date: 10/31/2022

  This account was removed in accordance with Wyzant's terms and conditions, available on wyzant.com, that were agreed to when creating an account.  Wyzant reserves the right not to list the account of any individual, and we have chosen not to list this students account going forward.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18190189
  
  I am rejecting this response because: Wyzant has not provided me with any reason as to why my account is closed. It is discriminatory to refuse to do so. I would like a reason as to why my account is closed and why I cannot make future accounts. Thank you.
  
  Sincerely,
  
  Ky C

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First time Wyzant Customer here who schedules a session with a tutor names J*** P. N, the session was not very useful because he kept on suggesting we meet off the wyzant app so that he could lower my rate. I believe this is unethical and I told him so. He proceeds to ask me to pay him with shell gift cards and I told him no. The whole entire session was basically harassment and not useful so I am asking for my money back. I then scheduled a session with R*Y who while more helpful than the other tutor, could not help me with using my professors specific problem solving methods, so the session proved not useful for my needs. I am asking for a refund for both tutoring sessions as my dissatisfaction meets Wyzant Refund Good Fit Guarantee. I filed for the Guarantee early Sept. it is now Oct. and I have not had a response.

  Business Response

  Date: 10/07/2022

  ************** initially contacted Wyzant on 9/07/22 to request the Good Fit Guarantee for 2 tutors.  This request was accommodated and Wyzant responded on 9/09/22 to confirm and offer a refund of the account credit.  No response has been received, however, and Wyzant is sorry if the communication was inadvertently missed. 
  
  ************** followed up with Wyzant Customer Support on 10/04 regarding the situation and Wyzant responded on 10/05 to again confirm the account credit and to offer a refund.  No response has been received as of yet.  ************** is encouraged to follow up with Wyzant Customer Support to facilitate a refund of any account credit.  

• Initial Complaint

  Date:10/03/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Tutor account has been closed abruptly by Wyzant since June 2022. The dispute is still unresolved and has cuased me a lot of inconvience . The company states their "Terms and Conditions" have been broken but how exactly and instances/details of it are not given at all. Further its a death sentence with no scope for any further arbitration! "Terms and Conditions" are usually containing a huge amount of text which are usually not completely read and understood but have to be accepted to continue. The company may have a say in "terms and conditions" but not use that as an excuse to turn off anyone they dislike for whatever reasons or use it as a tactic to cut down on the tutor population. Which instance or action has broken which term and condition? should be stated clearly or else the account should be reactiavted without any delay.

  Business Response

  Date: 10/07/2022

  Since first listing a profile with Wyzant, ************ and Wyzants Profile Review Team have been in contact several times regarding policy and procedural expectations.  Most notably, explicit information regarding ongoing account requirements was provided in January 2019 and June 2020.  When reminded of Wyzant policies in June 2020, ************ confirmed understanding of these policies and agreed to adhere to them.
  
  Most recently, **************** tutor profile was removed in accordance with Wyzant's terms and conditions, available on wyzant.com, that were agreed to when listing a profile.  Wyzants Profile Review Team communicated via email regarding the removal in June 2022. Wyzant reserves the right not to list the services of any individual, and we have chosen not to host **************** profile going forward. This is **************** second Better Business Bureau complaint regarding this matter, which Wyzant considers closed.

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18157986
  
  I am rejecting this response because: No exact instances of violations were ever provided. Such claims without intsances and evidence are baseless. I had accepted the terms and conditions as always and followed them up.   Therefore I consider this issue as unresolved. I will continue to raise this issue till I get a satsifactory resolution either from here through arbitration or by moving forward with a fomal litigation in the courts.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/13/2022

  **************** tutor profile was removed in accordance with Wyzant's terms and conditions, available on wyzant.com, that were agreed to when listing a profile.  Wyzant reserves the right not to list the services of any individual, and we have chosen not to host **************** profile going forward. Wyzant considers this matter closed.

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18157986
  
  I am rejecting this response because: No specific reason has been provided with any sort of evidence. It is really strange that a direct communication channel to the business has been closed for me and I have to avail the services of a third party (BBB). I am suffering metally and finanically due to this sudden closure of my account without any specfic reason without an evidence. I cannot accept the response as satisfactory or final. I am consulation with a law firm as well and you shall be hearing from them soon unless you wish you settle the matter peacefully here.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/2022 I was setting up my Wyzant account. I had taken 3 quizzes and received passing grades on all of them .My account was shut down before I finished the quizzes. I was sent an e-mail saying I could not be vetted. I have no clue what they mean.

  Business Response

  Date: 10/03/2022

  To become listed with Wyzant, prospective tutors must provide sufficient information regarding ability to tutor, including credentials, qualifications and experience.  WyzAnt allows potential tutors multiple attempts to provide the required information and each time WyzAnt requests additional information, an email outlining requisite details is sent to the tutor. 
  
  WyzAnt sent ****************** 2 separate emails outlining specifically what information was missing, and how to improve his submission. WyzAnt is sorry that the provided details did not meet criteria and that the submission was not accepted to list a profile.
  
  Additionally, it appears that ****************** contacted Wyzant's Customer Support Team regarding this matter and clarifying information was provided, including the time frame for re-submission.  
  

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm complaining about their tutor named *************************. I tried to work with him to learn how to write business proposals and RFPs. He didn't do that. He passed out templates and billed me for meeting, when no meeting factually occurred. The templates didn't teach me anything and they were no different from what I saw on ******* So, I reached out to Wyzant to rate and truthfully disclosed my experience. Now, **************** is sending me rude emails, falsely accusing and accosting me for my rating.

  Business Response

  Date: 09/19/2022

  In looking into this situation, ****************** has been in communication with Wyzant's Customer Support Team about this situation, but has not provided the requested information necessary to assist.  Although Wyzant is a third party that provides a marketplace for tutors and students to link for services, should an issue arise, there are processes in place to attempt to reach resolution.  ****************** is encouraged to follow up with Wyzant Customer Support and additional communication will be sent to ****************** as well regarding this claim.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had approved and running account on wyzant.com as a physics tutor for the last 3 years. All of a sudden and without any warning they have decided to close my account for no real reason and say that decision is final and no representative will be available for any resolution. Repeated emails and paper mails have gone unanswered. This has happened since a about a month now. I have worked hard to build a teaching profile with great reviews and ratings and suddenly after 3 years of association they have decided to close everything with a final email. This is very unfair and rude for someone ,who has worked consistently as a tutor and made money for the company via commissions of 25% for each tutoring session. Please open up my account and let me function as usual in these challenging times.

  Business Response

  Date: 08/10/2022

  Since first listing a profile with Wyzant, M. Kela and Wyzants Profile Review Team have been in contact several times regarding policy and procedural expectations.  Most notably, explicit information regarding ongoing account requirements was provided in January 2019 and June 2020.  When reminded of Wyzant policies in June 2020, M. Kela confirmed understanding of these policies and agreed to adhere to them.
  
  Most recently, M. Kelas tutor profile was removed in accordance with Wyzant's terms and conditions, available on wyzant.com, that were agreed to when listing a profile.  Wyzants Profile Review Team communicated via email regarding the removal in June 2022. Wyzant reserves the right not to list the services of any individual, and we have chosen not to host M. Kelas profile going forward.  We wish M. Kela the best going forward.

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2020, Wyzant disabled my account on false grounds that I had violated terms. I was a tutor on their platform. All tutors are independent contractors. In addition, the company takes a large portion of tutor's pay (as set by their rates). The most recent interaction was with a student who asked for help with an upcoming laboratory exam for physiology. In her message, she provided me with an attachment with the phrase "this is the review I need completing." This was a study guide that would not be graded or collected. It was for review purposes only. It was not an assignment and not a practice test. All sessions are recorded and only accessible on the platform. The tutor cannot download his own ******* Near the end of the session, the student asked me if I could tutor outside the platform. Knowing it was against policy, I stated that I am not allowed to do it outside the platform, but that phone was the fastest way to reach me to schedule a session.I am a well-respected tutor on another, better tutoring platform. There and on wyzant, students rated me highly. In 2021, I was offered a position as a teacher, and in 2022, I entered a Masters program, concurrently teaching as an adjunct.Wyzant made the incorrect decision in terminating my account and rejected the appeal with an unacceptable explanation. Conveniently, by deleting the account, they have prevented me from access to communications and videos. Months after, I suffered emotionally, as it impacted my mental health. Obviously, I suffered financially too.The "review team" is incompetent and dishonest. ALL RESPONSES FROM THIS COMPANY WILL BE DENIED and marked as UNSATISFACTORY. My students/pupils regard me highly. I give 0 credit to Wyzant. I have yet to take legal action.

  Business Response

  Date: 07/27/2022

  As Wyzant is required to respond, unfortunately a user account is not able to be identified with the provided information.  As such, Wyzant does not have the ability to investigate or assist further at this time.  This user is encouraged to contact ********************** Customer Support, if desired, to discuss this situation.