Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my classic vehicle 1984 Buick Riviera there around the date of July 21 to get a transmission rebuilt. August 14 my vehicle was damaged. As they lowered the vehicle down the rack that was being used was located on the side of the lift it put a huge dent in my passenger side door causing the vehicle to fall from the lift. I was not contacted to come to the shop to witness the damage nor was a given an option to where my vehicle would be sent out for repairs. My vehicle was sent to a body shop in ************;IL without my permission. The Owner at first told me that he accidentally scraped the fender then he said in the same conversation that if someone was standing in front of the lift they would have been dead. There were multiple untruths told. At this time I was told where my vehicle was located, it was at a body shop named *******. By the time that I made it there they had already started dismantling my front end of the car. There was damage to both fenders, the passenger door and the the frame of the car was bent. After ***** repaired the vehicle it was unsatisfactory. My front grill was in its proper position due to the bent frame. The paint job was a different color and the area were the dents were was still visually noticeable. The transmission work was not completed. I asked **** (The owner) to not send my vehicle back to ************, at this point I wanted to send my vehicle to a shop of my choice but he sent my car back over there against my wishes. I had to go to ******* to retrieve my car. The estimate to repair my vehicle to its original state will cost $32,431.00 I'm at a total loss and I would like to be compensated for the business neglect that caused these damages to my vehicle. It has lost its authenticity. The deception, lies and my choice as the consumer to where I wanted my property taken to for repairs was not offered and it should have been.  

  

  Business Response

  Date: 11/27/2024

  Mr. ******* initially brought his vehicle to us for transmission repair. During the repair process, while the vehicle was being pulled out of our back bay and into the parking lot, it was involved in an accident on our property.

  After this incident, we arranged for the vehicle to be taken to ******* Auto Body for repair. While ****** was in the process of fixing the vehicle, they encountered a delay due to awaiting parts. As a result, we brought the vehicle back to our location so we could complete the necessary transmission work.

  Upon the vehicles return to our shop, Mr. ******* came in and pointed out that the body of the vehicle was not yet restored to its original condition. We informed him that Trinos Auto Body was still working on the body repairs and that the vehicle had been brought back only to allow us to complete the transmission work.
  

  Once we finished the transmission repairs, the vehicle was returned to Trinos Auto Body to resume the body work. However, during this time, Mr. ******* visited ****** and expressed dissatisfaction with the progress, stating that he intended to take his vehicle elsewhere and would not allow ****** to complete the remaining repairs.
  

  On October 10, 2024, we received a letter from ************************************, ********, stating that they had conducted a loss investigation into the incident following his claim.
  

  At every stage of this process, we have made every effort to accommodate Mr. ******* needs and resolve the situation. Unfortunately, despite our best efforts, Mr. ******* has been unwilling to collaborate with us to find a satisfactory resolution. As a result, the matter is now being handled by our attorney.
  

  We regret that we could not meet Mr. ******** expectations and remain committed to resolving the issue within the scope of our obligations.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22461362
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 12/02/2024

  The accident to my property happened on the inside of the shop. Mr. **** told me numerous false accounts after initially telling me that it was just a scratch on my fender then contradicting himself. 

  I was not called in to the shop to view the initial damage to my vehicle nor was I giving the choice to a shop of my preference. The shop was not covered under any insurance. The repairs that were made were unacceptable. The color the vehicle was also altered. Once vehicle was sent back to the shop For approval I noticed countless imperfections. I asked ******* to please do not send my vehicle back over to ******* instead I wanted it sent to a shop of my choice. He sent it again to a shop of his choice disregarding my request and taking away my legal right for the second time.

  

  Business Response

  Date: 12/20/2024

  My name is **** ******. I am the operator of the independent **** Center in ******* and desire to amicably resolve any consumer concern.  I have previously attempted to address this accidental damage complaint and have reached out again to this consumer to address his further concerns.  I will keep the BBB posted of a further resolution.  

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22461362
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 01/08/2025

  I am responding back to this email. ***************** at Aamco transmission did not have insurance. That is the reason why I was not informed to come and view the initial damage to my vehicle and my legal right to chose a shop of my choice to complete the repairs on my vehicle was taken away from me. Instead he sent my vehicle off without my consent to a shop of his choice the work was unsatisfactory and there was much more  severe damage done to the vehicle than what was initially reported to me.
  ****** E. ******

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck in to have my transmission replaced. Date of service 4. /13/2024. I was told the transmission would be rebuilt. I paid $3,500 for services to my truck. To get my truck out and have to put it back in after taking the truck to the emissions place with failed the admission. With four codes reading faulty transmission codes. My receipt says amount due zero balance. Yet they saying that $282 is still owed. The company is looking into the transmission issues. Yet of having to pay a price that I was coded of. Maybe another $2,100. I'm not understanding, if you rebuild the transmission and put new sensors in it. Then why is the emissions code reading? Which caused the vehicle to not pass the Illinois emissions test. Their policy is ****** mi or 2900 km limited warranty. I would just like my truck to be fixed for the amount of money that I have paid into it already. I do not have another $2,100. To pay for a job that should have been done right the first time. Thank you.  

  

  Business Response

  Date: 10/14/2024

  **** ******

  

  Business Response

  Date: 10/14/2024

  The vehicle was delivered back to the customer. There was an open balance for $286 at time of delivery. We have only dealt with Mr. ******* *****. His name matches the invoice. He needed the vehicle back and we released it with a open amount due for him to pay $286.82 within 30 days. Mr. ******* agreed to pay the remaining balance within 30 days or the warranty would not be active. It says specifically on the invoice that if the payment agreement was not fulfilled that it would void the warranty by 5-13-24. Vehicle was to return within 10 days for checkup - vehicle was delivered 9-17-24. Sept 17 ***************** and ***** came to the center, and we met. We started a new warranty based on the current mileage. The new 12/12 warranty went into effect on Sept 17th based on current mileage ******* . Because the customer paid the balance, the customer does not owe us anything. The customer paid $975 on Sept 17th. This ticket/complaint is closed. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2018 dodge journey in because my transmission was slipping. They kept it a couple weeks supposedly rebuilding the transmission. 2 days after I got it out the transmission slipped and the truck lost complete power. They have had it back over a week and now is saying it's electric problems. I'm the only owner and it didn't have electric problems before I took it to them. I have a warranty for the transmission so now ***** is saying they are nit responsible to fix my truck

  

  Business Response

  Date: 02/20/2023

  To Whom It May ******************* complaint has a lot of information that is being left out. The vehicle came in with a bad transmission. We made the necessary repairs, and we determined that the vehicle was operating as designed. There was no indication that the alternator was starting to fail. It is impossible to foretell the future as to what other components may fail. The customer returned to the shop explaining that the engine shut off and that it would not restart, I explained to him that the problem sounded like an engine problem or a starting problem and that the transmission would not cause this type of problem. When the vehicle arrived, we performed FREE DIAGNOSTICS ($189 fee). The technician found that the alternator has failed and is causing a short throughout the starting/charging system. This problem is completely different problem. We did not make any repairs to this system, and it is coincidental that it failed shortly after we made repairs. This happens quite often, and customers seem to want to blame our repairs. When we got the vehicle started, we were able to test drive the vehicle and the transmission is operating properly. I advised the customer that we can replace the alternator at a cost. Please note that the warranty on the transmission does not cover electrical problems and on top of this problem, this issue is on another system of the vehicle. The warranty covers repairs to the transmission only. The warranty does not cover everything on the vehicle. We will gladly make repairs to the vehicle, but the customer will be charged accordingly. This shop has been around since **** and we have a very good reputation and provide a 5 Star service. 

  *****

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