Reviews

This profile includes reviews for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McDonald's USA, LLC has 1013 locations, listed below.

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  McDonald's USA, LLC

  110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607

  
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  McDonald's USA, LLC

  230 South State St. Chicago, IL 60604-2004

  
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  McDonald's USA, LLC

  14601 Pulaski Rd Midlothian, IL 60445-2826

  
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  McDonald's USA, LLC

  600 N. Clark Chicago, IL 60654-3615

  
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  McDonald's USA, LLC

  2101 E. 71st St. Chicago, IL 60649-2143

  

Review Details

• Review fromThad G

  Date: 04/02/2025

  1 star
  Recently I placed an order using the McDonalds mobile app. When I arrived to the location, the app wouldnt let process the order. So I went inside and the cashier said the order didnt go through their system. He said they are constantly having issues with the app. The employee took my order and I paid in the store. I received my order and went along my way. I was looking at my bank account and I was charged double for the order. I called the restaurant and was informed to call the corporate office. I did as he instructed. The corporate office told me to contact the store. I contacted the store and they told me to Contact the corporate office. Once again I did. Now I have been given the runaround and still no refund. I do not recommend using the McDonalds app. It has glitches in one system.

• Review fromCarolyn S

  Date: 03/26/2025

  1 star
  I went into ********************** located at ************************************************************** (next to the *********) this evening to make a purchase. I went inside the store and waited for over ten minutes to be served, and no one acknowledged me. I was the only customer waiting patiently to give my order. It was not as if no one saw me standing in front of the counter. A worker in a yellow vest stood approximately four feet away and never said a word. She packs a bag for delivery pick up and turned her back to me and watched as food was being prepared. Other staff members were walking by and glanced at me standing there looking at them. The" manager" had on a red shirt, and he too looked at me and said nothing. Finally, the lady in the yellow vest yelled out "813" and turned and walked away. I was standing in front of her and another customer walked up and asked if the order was mine. I told him no. I asked him do they not take orders from inside as I have been standing here for over ten minutes, and no one has asked for my order. The blatant rudeness was more than I am willing to tolerate. I left and went to another establishment to do business. If this is the type of customer service that this particular ********************** is doing, then I want nothing to do with them.

• Review fromBen C

  Date: 03/24/2025

  5 stars
  Great place to grab a quick meal and the app is user friendly

• Review fromJoshua P

  Date: 03/09/2025

  1 star
  Ordered breakfast online twice. Both orders were cancelled on me. And now Im not being refunded or reimbursed.

• Review fromDemon S

  Date: 02/24/2025

  5 stars
  The staff at this family owned Mac Mac (****** and **** says hey...very proud to be Mexican and thanks for helping Daddy.." **** try not to have wet face but really want to see Daddy...**** don't want to be last anymore"...my kid will not be last) Thank you ****' and Mexico All my love and Thanks Demon

• Review fromMichael W

  Date: 02/19/2025

  1 star
  This franchise and owner, ****** ********, are thieves. They take the *****, ***'t provide the order, then refuse a refund after being provided proof of debit with a reciept. This is in regards to the McDonalds on Steamboat by **********. DO NOT go there.

• Review fromRebecca E

  Date: 02/13/2025

  1 star
  Two Big Macs were ice cold fries way to salty

• Review fromTaryn S

  Date: 02/06/2025

  1 star
  Roxboro McDonalds is a monstrosity. The people. The service. The food.

• Review fromJennifer H

  Date: 01/28/2025

  1 star
  I use to bring my family to the McDonalds location in ****, ** however they have lost a regular family as I recently found out from their own mgmt that they have rats and have traps placed as they are trying to get rid of them asap before inspectors come. If thats the case the inspectors need to show up unannounced right now. I also found out from some of the school kids that work there that the grill was accidentally scrubbed with the same scrub brush that mgmt thought was supposed to be for the toilets ?? Sanitation at this location as well as rude customer service from their own mgmt needs the attention of the owners of this McDonalds location, its not even the young kids. The young kids working there are polite, the **** on the other hand needs to be reviewed.

• Review fromSarah S.

  Date: 12/15/2024

  1 star
  This isn't the first issue I've had with this location and SAME manager. I haven't cried from embarrassment or feeling targeted before. This also isn't the first time the manager herself, ******, hasn't personally and professionally came to my friend and I (last time it was my husband and I) herself. The first time my husband and I will were regulars just to get breakfast and coffee and sit in our CAR (like many other people do daily) and looked up after only being the for not even 10 minutes and we're surrounded by ********* police. When we asked why they were there they said SHE had told us many times she"didn't want us there" for absolutely no reason what so ever. She never, NOT ONCE, said a word to us before.. EVER! I'm not sure what other lies she had said but next thing we knew they were trying to physically remove us from our car and TASED my husband in 4 different places on his shoulder and under his arm pit. Twice because he was protecting me from being tased as I have medical issues and could have been killed just by that. Still, no apology. Tonight my friend and I who come often and ORDER as it's cold out (since my car was taken bc of the first incident which was my biggest accomplishment and HOME so now I sleep outside in freezing temps) she sent an employee out while she hid in the office to tell us we had 5 minutes to get out. When I asked why as we JUST PAID FOR FOOD and only one other REGULAR was there I want given an answer. That place is constantly dirty, it takes forever to order since all the employees are ****** hangin out yelling profanity (which is NEVER dealt with) I'm always given nasty looks from her and want an explanation why. This isn't ok. I waste money on cold food which I'm lucky to be able to get. So sitting there quietly when nobody else is there shouldn't be an issue. They need a manager replacement. Luckily I'm a mature adult bc others wouldn't take to this kind of harassment. If she cant address issues she shouldn't be a manager