Obituary Notification Service
Legacy.comThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 64 Customer Reviews
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Review fromNan F
Date: 01/09/2024
1 starNan F
Date: 01/09/2024
Legacy.com has terrible customer service. Despite leaving several messages they did not respond to request to change the name of charity to donate to they unilaterally chose from the two listed in the obit (and why couldnt we make the decision which charity to list) . Also there are too many ads and efforts to get people to plant a tree in decedents honor. We had no interest in that and were concerned people did that instead of donating to the charities we named in the obit. I suspect it is because the company gets a cut of the proceeds. There should be an option not to link to their sympathy store or plant a tree. or otherwise have ads. And they should answer the customer service phone number and respond to emails. Overall very dissatisfiedLegacy.com
Date: 01/12/2024
We sincerely apologize for the trouble and are happy to assist in getting any updates or changes made to an obituary we have on our site. We understand the importance of making sure the requested charity is listed and can remove the links to send flowers or order trees. Please reach out to us at *************** with additional information and we'll assist as quickly as possible.Review fromSally H
Date: 12/19/2023
1 starSally H
Date: 12/19/2023
Legacy picked up obit for my husband from ******* trib and printed visitation time 4 hours late when the services were over. So far I know of five undelivered flower arrangements and two mourners who showed up only to find funeral home closed. One couple drove over fifty miles. *** I did not ask for a listing with them. They did not have my permission for the listing. Who are these people?Legacy.com
Date: 12/21/2023
Thank you for reaching out and we sincerely apologize for this inconvenience. We work with multiple newspapers and funeral homes across the country to host their online obituaries and guest books. We understand how important it is for accurate service information to be displayed and we're so sorry your husband's was inaccurate. If you have any questions or concerns, please don't hesitate to contact us at ****************Review fromJennifer S
Date: 12/13/2023
1 starJennifer S
Date: 12/13/2023
These people want $280 to post a simple obituary. They are fully taking advantage of grieving families.Legacy.com
Date: 12/14/2023
Thank you for reaching out to us. We apologize for any inconvenience this has caused. We do host obituaries and guestbooks online that will stay up indefinitely after they are purchased. We also work with many newspapers and funeral homes across the country to host their online obituaries and guestbooks as they may not keep those records forever. Please feel free to reach out to *************** with any questions or concerns.Review fromPam B
Date: 12/06/2023
1 starPam B
Date: 12/06/2023
I checked legacy.com and discovered that the information about my mother was inaccurate stating that she died where she was born. She moved from there when very young. Thankfully no one donated on her behalf. She has been deceased since 2016. I had no idea that they plagiarize obituaries for a profit.Legacy.com
Date: 12/07/2023
Thank you for contacting us. We sincerely apologize for any incorrect information that's displayed on your mother's obituary. We would be happy to edit or correct any misinformation. Please reach out to us at ****************** work with many funeral homes and newspapers across the country to host their online obituaries and guestbooks, we apologize if you were unaware of your mother's online, if you would like it removed instead of corrected we can do that as well. We look forward to hearing from you.Review fromSandra F
Date: 12/03/2023
1 starSandra F
Date: 12/03/2023
Without permission, they posted my Mother's obituary, which she specifically did not want. Despicable!Legacy.com
Date: 12/05/2023
Thank you for contacting us. We're so sorry the obituary appeared online. We work with multiple funeral homes and newspapers across the country to host their online obituaries as well as guest books. We can make sure it is removed as quickly as possible if you would like to contact our customer care team at **************** We apologize again for the inconvenience and look forward to hearing from you.Review fromChris M
Date: 11/23/2023
1 starChris M
Date: 11/23/2023
I have been paying an annual fee to update the anniversary of my Mothers passing some 12 years now. I have recently come to find that I am unable to send invitations to my family members via my Legacy.com account portal, i.e., Undeliverable. Im not very happy about this.Legacy.com
Date: 11/23/2023
Thank you for contacting us and we sincerely apologize for this inconvenience. Please reach out to us at *************** with additional information and we'll be happy to look into this further.Review fromKaren C
Date: 10/24/2023
1 starKaren C
Date: 10/24/2023
I'd give zero stars if I could. I've been trying for 2 days now to post my sister's obituary. I guess it's not a big enough money maker for them, since the order is "trying" to get put through (repeatedly 2 days later) and nobody will return my call. This company should be ashamed of themselves. Nothing says money hungry like a company that treats grieving families this way!Legacy.com
Date: 10/26/2023
Thank you for reaching out to us and we apologize for any inconvenience and delay that was caused. Please let us know if any additional assistance is needed at *************** and we'll be sure to assist as quickly as possible.Review fromBillie S
Date: 10/16/2023
1 starBillie S
Date: 10/16/2023
This is a ***** company, along with Tribute.com and Echovita.com. They take obituaries from legitimate funeral home sites and post them on their own sites to profit from deceased loved ones. Their obituary is often inaccurate. They're trying to sell trees, etc. without permission/authorization from their families. They just did this to us on the loss of my 14 yr old grandson. Our funeral director has made several attempts to stop this, but always hits a dead end. I have warned everyone I shared our obituary with, and I am writing a letter to the Secretary of State. ************************* I only chose 1 star because you don't offer anything less that would allow me to give a review.Legacy.com
Date: 10/21/2023
Thank you for contacting us and we sincerely apologize for the inconvenience. We partner with many funeral homes across the country to host their online guestbook and provide the ability to order flowers. We understand wanting to remove an obituary and are more than happy to assist. If the funeral home can contact us at *************** or ************** we can ensure the obituary is removed right away.Review fromKimberly M
Date: 10/16/2023
1 starKimberly M
Date: 10/16/2023
If I could give a lower than one star I would. Legacy is a company that pirates other legit funeral homes. I had searched for a obit and thought I had the actual funeral home. Ordered flowers and Legacy outsourced to Teleflora who could not fulfill the order. Total sham!Legacy.com
Date: 10/21/2023
Thank you for contacting us and we apologize for this inconvenience. We partner with many funeral homes across the country to host their online guestbooks as well as provide the option to order flowers or plant a tree. We're truly sorry your order could not be fulfilled. If a refund has not yet been posted please reach out to us at *************** so we can ensure that is processed for you.Review fromSusan B
Date: 10/11/2023
1 starSusan B
Date: 10/11/2023
Id really like to give them no stars. They copied and posted my moms obituary on Legacy.com without the familys permission. Traffic was being directed there rather than the real obituary, which was posted by the funeral home. Legacy does this in order to sell flowers, flags, tree plantings, etc. I could not get in touch with them by phone, even after trying multiple extensions over multiple days. I finally resorted to emailing them and they did take the site down. At least now all traffic is directed to my moms real obituary, where there is no advertising of any kind. Shame on Legacy.com for attempting to profit from people when they are at their most vulnerable.Legacy.com
Date: 10/15/2023
Thank you for reaching out and we apologize for the inconvenience at this stressful time. If you need any further assistance in the future please feel free to reach out to us at ***************
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