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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 133 total complaints in the last 3 years.
  • 115 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been having problems getting into my ****** email. This occurs often lately and there seems to be no way to contact ****** support for help. Was able to access my email account this morning, not able to do so this afternoon. I purchased a three-year contract so have no idea what to do. Thank you for your help.

    Business Response

    Date: 04/18/2025

    ****** Support has reviewed the account and found that it is active. Please clear the cache in your browser and reset the password to gain immediate access:

     

    Click this link to reset your password:   www.reagan.com/EmailPasswordReset 
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

  • Initial Complaint

    Date:04/09/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having issues logging in to my reagan.com email account. I've had the account for about ten years and all of a sudden it stopped recognizing my password and secret answer. I got some help a few days ago from a chat **** who updated my secret answer. I was able to log in and then changed my password. Now I can't log in, it doesn't recognize my secret answer, AND the chat option won't connect. I need the company to contact me to resolve this so I can log in. I will eventually be canceling this service.

    Business Response

    Date: 04/15/2025

    ****** Support reviewed prior chats with Ms. ********* We see that the account is active, can the user confirm that they are able to log in or are they receiving an error message at log in currently? If so, please come to live chat for immediate assistance.

    Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

     

    Customer Answer

    Date: 04/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past week, during the morning hours, I send out emails and they return undeliverable stating "abusive pattern". I contacted Geek Squad for assistance and they stated it was a server issue with Reagan.com. I did email reagan.com helpdesk through a third party email asking for assistance and contact. My emails seem to work in the afternoons, but not during the morning - this occurred last wednesday to today. I have sent 3 emails to ******* asking for help. To this date, no one has responded to my request for assistance.

    Business Response

    Date: 04/18/2025

    ****** Support has corrected this issue and the user can send and receive from their account. Please confirm after logging in.

    Customer Answer

    Date: 04/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *****

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My reagan.com email is not working. All of my emails (EVEN TO MY OWN EMAIL ADDRESS) are being rejected as: "541 5.7.1 Abusive Pattern Detected (ZD/78CA4DB) (in reply to end of DATA command)"Reagan.com support is garbage. I have been waiting forever for the chat support people to connect with me to resolve this issue. How many clients does reagan.com's email service have? I bet there are only a couple of dozen of us still foolish enough to be using this email service. ****** ****** would be ashamed that his name was on this email service.Bill

    Business Response

    Date: 04/03/2025

    ****** Support reviewed the account and tested it on 4/3/25. Sending ability is functional as of today. We would like the user is log into their account now and send several test emails to confirm functionality.

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/2/25 Three days ago I was not able to login to my email account at. **********************. I've had the email service for several years, paying 40 dollars per year. I have tried everything to resolve this issue. I'm getting phone calls from my medical providers asking me why I have not responded to their email request(s) for information. It is important that I access my email. I get no help from Reagan.com. To make matters worse my account has been locked. Reason: Too many login attempts!

    Business Response

    Date: 04/18/2025

    ****** Support has reviewed the account and it incurred a spam violation. The account has been reset, the user can reset their password to access the inbox immediately.  

    Click this link to reset your password:   www.reagan.com/EmailPasswordReset 
    Please make sure the password is at least 8 characters with 1 upper and lowercase letter and a number/special character. You CANNOT reuse an old password or a password that is similar to any previous password.

     Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not access my ****** email account. I have tried 3 or more times to change my password. Each try shows successfully changed, but fails when entered. My account is set for auto renewal and should be current. There is no telephone support only a chat option that apparently is not *************** address is: **************

    Business Response

    Date: 03/11/2025

    ****** Support has reviewed the user's account and found that the account is past due for renewal. 

    To renew your account or change your payment information:

    Please go to ***************************************************
    Enter your username: email address
    Password: email account password

    Click Log In then select the Email Renewals icon then click the Renew subscription button, located next to your last order . Enter your billing information and click Order Now.

    If you have difficulty with your Member Area sign in please use the Forgot Password button to reset your log in credentials.

     

    Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't get into my email and can not contact anyone in the tech support. I have changed password and did not help. I see that there is some issues out there.

    Business Response

    Date: 03/07/2025

    ****** Support reviewed the user's account and noted that the account is past due for renewal. The user can go to ************************ and click Member area>Renew here>Renew to proceed with the renewal process.

    For further assistance, Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an email account with ********************** and I can't log into my account and I also can't get through to anyone with their "support" as it tells me my log-in credentials are incorrect. I was able to see that they say my account is active, but that is all they tell me.

    Business Response

    Date: 02/07/2025

    ****** Support has reviewed the account and tech support has been alerted. This will be corrected within ***** hours and the user can log in. We apologize for the inconvenience.

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to log in to my ******************** email account for the past ****** and have not been able to access my account. Live Chat is not ever responding and I have left a voice mail on the support line, which never answers either. I have reset my account password multiple times yet, i get an error stating my email ID and password do not match when trying to log in. Again, I'm not able to connect with "Live" tech support, no matter how many times I tried over the past 3 days!

    Business Response

    Date: 02/06/2025

    ****** Support reviewed the account in question and the account expired on 12/31/24. Every ****** account is given a 30 day ***** period in which to renew their subscription before the account is disabled. The user can renew their account immediately then log into their ****** inbox. Go to www.reagan.com and click Member Area then log in. Select Renew here>Renew to proceed.  If the user has any questions, come to Live Chat so an agent can assist you. Live Chat can be found on the support page of Reagan.com in the lower left corner of the screen: ***************************************************

    Please note that Live Chat agents are available Monday through Friday, 8:00AM to 8:00PM CST and also available on Saturday and Sunday from 9:00AM to 4:00PM CST.

  • Initial Complaint

    Date:02/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why has Reagan.com stopped allowing me to have my email???? ****************** "and" if that weren't bad enough I "tried" to get a second email address ($40.00) 2-2-25 ******************** "and" information from previous email is coming up "and" still not allowing me to access either one ... I still don't know WHY ?????? call me! **** ******** ************ Obviously my email doesn't work and the ****** email is not one I'm using. AND when I tried to get in touch with your help desk it never answers.... What has happened to REAGAN.COM ??? 

Reagan.com is NOT a BBB Accredited Business.

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