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Business Profile

Ecommerce

Step By Self

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The watch took a while to get here. Once it came, not only did it not work, but the directions were all in another language that I did not understand. The watch did not charge at all even though I had it on the charger for over 8 hours. I got ahold of the company many times. The only way to receive a refund, according to the company, is to send pictures of the watch, and a 30 second video describing the issue. I had to buy a program to make the video smaller, but that is not the issue. The last time I spoke to them, via email, was on 10/21/2024. They had explained that it was in the refund department. This watch is a scam. I want to return the watch, receive a full refund. I have been very patient. The watch instructions, as I have stated, was in a language that I did not understand.

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