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Business Profile

Computer Hardware

Solvusoft Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Solvusoft Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 31, 2022 Amount $45.17 ******** Refund policy is 90 days have requested a refund January 30th and received an email that my request was forwarded to the company. Have not heard back from either company and have sent 3 or 4 emails following up on it.Solvusoft transaction id *********

      Business Response

      Date: 01/24/2023

      Dear Partner,

      First of all, we deeply apologize for the delay from our side. We are trying to reach him from last few days and yesterday our team tried calling him for 9 times but no there is no response from his side. This is to inform you that we have already refunded this customer and the full amount was transferred back to this customer's PayPal account, attached is the screenshot of the payment confirmation.
       
      The reason for this delay in refunding is due to the customer end because this customer also claims or applied for the chargeback with the PayPal and our system technically does not allow us to refund any customer if he/she already applied for the chargeback with his bank because it can cause confusion and double transfer to the customer account.
       
      Now the customer already got a refund. This is the best we can do at the moment, We insist that kindly do not publish this complaint on the profile because this complete statement is not the truth at all. and we have logs that we tried multiple times to reach this customer but every time we are getting a voicemail and no cooperation at all from this customer's end.  Feel free to contact us at ***************** and we can discuss this case in detail. Looking forward to hearing back from you soon. Thanks
       

      Best Regards,
      *********************

      Customer Answer

      Date: 01/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Solvusoft Corporation is NOT a BBB Accredited Business.

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