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Business Profile

Auto Services

rmautohistory.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looked up a car history for $1.00, company has charges my credit card $23.95 on 12/07/2022 & 11/28/2022 that I did not sign up for. Company also charged me $1.00 & $0.95 on 11/28/2022, I'm disputing the $0.95. Account number *************

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a VIN number history for $1.00 on Sept. 24 2022. They billed me that and a monthly subscription for $23.94 which I did not sign up for. When I contacted them they did cancel the monthly subscription but I had already been billed $23.94 They said they would refund but didn't. When I called their customer support, it is a 3rd party company that just "reaches out to them". I called many times. I have emailed around 8 times. They always respond that it has been refunded and for me to wait 3 to 5 business days but I never receive the refund. My credit card company did credit the amount but never went after RM Auto History for the refund. I don't think they should get away with this unfair practice so am now contacting you to see if you can get the refund and I will reimburse my credit card company. I have all of the emails and their reply if you want them.

rmautohistory.com is NOT a BBB Accredited Business.

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