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Business Profile

Mailing Services

The Mail Box Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with *********************** with The Mail Box Store / Eagle Mail Express to start the build of a new shipping store. Prior to signing the contract, *********************** assured me that my $1,500 deposit was fully refundable in the event we did not find a suitable lease/space to lease. The contract also indicates that the $1,500 was fully refundable. In the midst of searching for a suitable space to lease, my mother was diagnosed with stage 4 cancer, and was given 2 months to live. I immediately advised *********************** that due to my family situation and me having to care for my mother before she passed, I was unable to continue with the contract and requested for my deposit to be refunded. *********************** refused to give me my deposit back and ignored several of my phone calls, e-mails and text messages moving forward. *********************** and his company owe me my $1,500 deposit and have breached the contract that we both signed. See attachments for copy of the contract, e-mail communication between me and *****, affirming that the deposit was fully refundable as the contract states, and certified letter to *********************** as a last attempt to collect my deposit money back. As you can see, this is a blatant contract breach on the part of ***********************. He has since ignored all communication with me, has intimidated me, threatened me in text messages and tried to "buy me into his brand" instead of refunding my deposit. His behavior has been completely unacceptable and unethical as a business owner. *********************** claims he has completed "work" that is worth $1,500, claiming that his communication with the commercial broker and him drafting up a "fill-in-the blank" lease was worth that much. However, I confirmed with the broker that she and ***** exchanged no more than 7 emails and there was very poor communication with ***********************, and that such communication was quite unprofessional on his part. I am requesting a full refund from *********************** per our agreed contract.

The Mail Box Store is NOT a BBB Accredited Business.

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