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Ottone and Nera LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.2

Average of 5 Customer Reviews

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Review Details

  • Marco C

    Date: 07/16/2022

    Solid construction at a great price. Was packaged very well and the delivery service communicated well was and easy to work with. There was no assembly required other than putting on the sink top. Very pleased with the purchase. Only one comment/ complaint. The shelves on the linen cabinet are not adjustable so just know that going in. There is no way to stir cleaning supplies and they are too tall for shelving.

  • elizabeth b

    Date: 05/31/2022

    elizabeth b

    Date: 05/31/2022

    Really displeased with the company's customer service. They make no effort to be proactive and getting anything resolved takes repeated follow up.I ordered a vanity with a top, however only the vanity was delivered. When I reached out to the company to inquire about the sink top, they told me it was on back order and would ship in ***** days. 30 days later I still didn't receive the top (nor any communication from the company as to the status). I called multiple times, and finally reached **** from customer care. I was told there is no confirmed timeline for the sink top delivery, but likely another 45 - 60 days. Since it was apparent that the company had no clue when the vanity tops would arrive, I asked to return the vanity for a full refund. They wanted to charge me for the return transport, but I negotiated for them to pick it up. Had I known that the vanity top was unavailable from the beginning, I would not have placed the order.It's been 2 weeks since the vanity was returned, and I still have not received my refund for $1,500! I've left multiple voice messages and emailed. I finally got in touch with someone today (5/31/2022) and was told "we have to check with the warehouse to see if it was received." SHOCKINGLY BAD CUSTOMER SERVICE - why is it my responsibility to ask the company to do their job?!! Terrible and would not order from them again.

    Ottone and Nera LLC

    Date: 07/07/2022

    We appreciate your business, and we apologize for any inconvenience this delay causes you. We issued a full refund on 5/31/2022

  • Yaoyi W

    Date: 05/18/2022

    Client loves it! Beautiful vanity. Very well made and easy to install. Great customer service! They helped by sending product photos and providing additional product information. ************** I would definitely work with them again.

  • ryan k

    Date: 05/17/2022

    O&N Floating Vanity is great fast and reliable. Ships real quick, great customer service and always there to help.

  • Dennis W

    Date: 05/13/2022

    I ordered a vanity Feb 2022. After ordering I realized I didn't take the discount for no top. I sent an email and was very quickly and simply refunded the difference. We did not unbox the vanity until May 2022 when the renovation was coming to an end. There was some damage at one corner (assume it was during shipping). I contacted customer service once again via email and the following day they sent tracking information for a new vanity. They have a great website, product and customer service. I will update with photos once installed.

Ottone and Nera LLC is BBB Accredited.

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