We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Signs

Identity Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business used my identity to withdraw from my checking account without my authorization. They claim that I called them to request their service, but this is incorrect. They cannot provide me any documentation to authorize withdrawal from my checking account. There is none. On attempting to retrieve the money I was told that "a supervisor will call you back within 30 minutes," but there was no follow-up call. From the way my call to them was handled, it was clear that this is likely repeated fraudulent business practice.

    Business Response

    Date: 04/22/2023

    **************************

    We apologize for any misdeeds this person experienced, but we are a electrical and lighting contractor. The people that are doing this use the same name but it is hyphenated.

    Identity-Services-LLC 

    Sincerely -

    **************************

    Vice President 

    Identity Services LLC

    Customer Answer

    Date: 04/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Evidently I received a phone call offering a gift card. Obviously, I said "Yea". I do not remember such a call!!! I had just opened a new checking account 02/01/2023 and before I knew it, there have been 4 Checks paid by my bank. $3.49 on 02/13/2023 $4.95 on 02/15.2023 $2.95 on 02/23/2023 $34.99 on 02/23/2023 I did not authorize these checks and want a refund to my checking account & whatever service they are offering, I DO NOT want to be contacted by them! I can not figure out how they got my NEW checking account information.Thank you in advance!

    Business Response

    Date: 03/20/2023

    We apologize for any misdeeds this person experienced, we are an electrical and lighting contractor we do not have access to anyone's personal accounts. 

    There is another company with same name , there web address is,    identity-services-llc.com.

     

    Sincerely:   *******************************;  V.P. 

Identity Services, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.