Reviews

Review Details

• Review fromKelsey S

  Date: 06/24/2024

  5 stars
  I'm so thankful for The Countertop Factory . ****************** sales reps everyone was awesome.     

• Review fromBarbara U

  Date: 09/24/2023

  1 star
  The Countertop Factory engages in "bait and switch" - I selected a countertop at ********** called "*********". Countertop Factory indicated to me the procedure whereby I could select my own slab. I followed the procedure and drove 250 miles (round trip) to select it. **********/Countertop Factory then scheduled a measure, and indicated that in two weeks there would be installation. A few days before installation I received an email from a Countertop Factory staff person that my slab was unavailable because my countertop was going to be too small - and I had to choose from four "pictures" of slabs she attached to the email. The staff person herself did not respond to my email. I've filed a complaint with the ************************* because I was promised one thing, and relied on that promise - drove a long way to follow their procedure and select my slab -- only to have the rug pulled out from under me and be told I had four miserable choices. THIS IS A FRAUDULENT BUSINESS PRACTICE.

• Review fromJim S

  Date: 02/27/2023

  1 star
  While installing our countertops, this outfit broke a tile that was to remain. They are refusing to fix the tile. Why does ********** continue to work with this operation?

• Review fromNelson F

  Date: 07/30/2022

  1 star
  On July 8, 2022, The Countertop Factory Midwest installed a countertop in our remodeled kitchen. We were out of state at that time, so we had our adult daughter represent us during the installation. A couple of days later we received a call from the contractor whom we had hired to install the sink and he told us that the installers had incorrectly cut the hole in the granite countertop; the hole they cut was too large for the sink which left a gap on one side and one corner of the sink. The sink we purchased was the one wed been told to purchase since it was the correct size for the installation. Justifiably upset, we set out to find a different sink, which we were not able to do and called TCF to register our complaint. I phoned them 3 times and left voice mails along with an email. Nothing, no response, no attempt to contact us - we have not heard from them at all. The hype in their letters states, we are committed to providing you with Extremely Satisfied (bold is theirs) service throughout the entire process. Well, it looks like service ends once they walk out the door and there is no attempt to remedy their mistakes. What did they do wrong? They apparently didnt use the template provided by the sink company or used it incorrectly. I should mention that one of the installers showed our daughter the gap that existed and told her it was up to our contractor to fix it. REALLY? Now, how weird is that! They make the mistake, and our contractor is supposed to repair it.Why wont they contact us? Well, I suppose they would have to admit their mistake and that would mean working with us to find a remedy. The point is that only professionals do that, and they are NOT professional. We are also attempting to contact ********** since they are the ones who subcontracted the installation to TCF. So far, no luck with them either.